Customer Service Support
Resume:
Harley Wylie
Young, determined and reliable
Fulton, NY 13135
***************@*****.***
Work Experience
CSR - Customer Service Representative
eSolutions, Inc. - Fulton, NY
April 2020 to Present
Inbound and outbound customer support rep. Assistance with ordering and /or helping patient’s set up there home monitoring systems for there pacemaker and or defibrillators. Answer any questions and give correct information about the product, use, set up, troubleshooting, any needed accessories anything the patient may need. All over the phone. Remotely from home. Food Champion
Taco Bell - Fulton, NY
July 2020 to April 2021
Deli Clerk
Price Chopper Supermarkets - Fulton, NY
August 2009 to May 2013
Customer service
Prep, cook and serve food.. like pizza, subs, chicken Slice and prep deli meats and cheese
Housekeeping Aide
Best Western Hancock- syracuse airport inn - Syracuse, NY July 2009 to February 2012
I worked at best western as a housekeeper.my job was to wipe, clean and disinfect several rooms a day.. and I worked alone on my list of rooms I would be assigned and get them done as fast and as thorough as possible. Including changing bed linens and making the bed, wiping down and disinfecanting all the surfaces and vacuuming every room and stocking the room with whatever it would need. And make sure it is 110% ready for the next occupants and have my whole list of anywhere between 10-20 rooms before 10 am..
Temporary Worker
Birds Eye Foods - Fulton, NY
January 2008 to January 2011
Worked temporarily on and off for three years inside the factory. Running different machines Education
High school diploma
G Ray Bodley High School - Fulton, NY
September 2006 to June 2010
Skills
• Cleaning Experience
• Cooking
• Food Preparation
• Food Safety
• Food Service
• Kitchen Experience
• Meat Cutting
• Packaging
• Food Handling
• Produce Experience
• Meal Preparation
• Home Care
• Laundry
• Food Production
• Caregiving
• Serving Experience
• Restaurant Experience
• Microsoft Word
• Communications
• Customer Service
• Hotel experience
• Sales
• English
• Cashiering
• Microsoft Access
• Microsoft Powerpoint
• Kitchen Management Experience
• Shift Management
• Guest Services
• Retail sales
• Customer support
• Sales
• Microsoft Office
• Sales
• Retail
• Customer support
• Customer service
• Customer support
• Communication skills
Certifications and Licenses
Food Handler Certification
Property & Casualty License
Insurance Producer License
Assessments
Retail customer service — Highly Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Work style: Reliability — Expert
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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