Customer Service Data Entry

DEBBE RUSSO

***** ****** ***** ****

HIDDEN VALLEY LAKE, CA 95467

***/***-****

OBJECTIVE: Seeking position in which my office experience and customer service skills are utilized. Worked independently through fire, floods and power outages with no computer access and did everything manually to keep company running on time and on task.

EXPERIENCE HIGHLIGHTS:

• During emergency procedures I delegated, coordinated mobile radio units to stay in contact with local police departments to assist and provide public safety.

• Organized, enthusiastic team member and conflict management specialist.

• Able to accurately establish priorities and adopt to changing needs.

• Handled emotional customers with delicacy and listening empathetically while maintaining company policy.

• Type 45wpm, multi-phone line systems, ten key by touch, knowledge of Windows 98 and Peachtree accounting software.

EXPERIENCE:

Enterprise Towing Clearlake Dec. 2020 – June 2022

Dispatcher:

Scheduling for AAA road side service and other insurance companies. Handled calls for CHP and Police dept., accidents, rotations & impounds, running credit cards and office duties.

Pure Luxury Limo Transportation Petaluma Jan. 2005 – April 2018

Schedule transportation with sedans, limo busses and busses for wine tours, dinners and nights out. Answering emails for setting reservations. Confirming reservations, handled heavy incoming phone calls and general office support.

First American Santa Rosa May 2004 - Jan. 2005

Customer service and Sales:

Home warranty-renewal of warranty thou out of United States

Airportride.com Santa Rosa Sept. 2000 - Nov. 2001

Customer service:

Providing ground transportation to and from San Francisco and Oakland airports. Multi task customer service, heavy phones, radio dispatching and cash receipt auditing.

American Home Shield Santa Rosa Oct. 1998 -Feb. 2000

Customer Service:

Home warranty. Setting appointments for repairs of appliances, heating units, air conditions and assorted appliances. General offices duties, filling daily, faxing and data entry.

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