RACHEL E. YOUNG

Willow Grove, PA *****

215-***-**** – (voice or text)

ads35o@r.postjobfree.com

Advanced skills in entire MS office, QuickBooks, SalesForce & EPIC

PROFESSIONAL EXPERIENCE

SHS Franchise, Warminster, PA February 2022 – Present – Business Manager

Recruiting, interviewing, background checks, orientations, scheduling, payroll, office management

NEWREZ MORTGAGE, Fort Washington, PA July 2020 – August 2021 - Mortgage Processor/Account Executive

DERR FLOORING COMPANY, Willow Grove, PA Oct. 2019-July 2020 – Credit Analyst

Accounts Receivable Specialist, in charge of reporting delinquency, current collections, aged items

Accounts Payable, prepared & sent client/customer statements, bills & invoices

Analyzed accounts to discover discrepancies & resolved all variances promptly

Account Reconciliation, reviewed all contracts to ensure complete & method of payment valid.

ANCHOR ENGINEERED EQUIP Warminster, Nov. 2016 – July 2019 Executive Admin/Office Mgr. to the CEO.

Customer service coordinator for engineered industrial equipment.

Manager of front desk and all office related duties.

Responsible for purchase order entry, acknowledgement, confirmation and follow up.

Handling incoming calls from customers regarding order issues.

Liaison between outside sales group and vendors.

Responsible for bookkeeping, credit card payments, invoicing and keeping track of inventory.

Expense reports Shipping, receiving and ordering office supplies.

U.S. SECURITY ASSOCIATES, Jenkintown, PA, April 2014 – May 2016 - Executive Administrative Asst.to CEO.

Office Manager/Coordinator, shipping & receiving, ordered office supplies.

Human Resource responsibilities, took applications, drug testing and background checks, front desk manager.

Greeted all incoming persons and directed them to appropriate department.

MERCK PHARMACEUTICAL, Horsham Customer Service Mgr (call center) April 2010- Dec 2013

Conferred with Merck associates and external customers to provide information about Merck products.

Identified and Documented Adverse Events from Field Representatives, Physician's, and Consumers.

Identified and Documented Product Quality Complaints and follow up with prescription replacements.

Responsible for meeting predetermined metrics, total call handling time, after call work, monitoring scores, Adverse Event Clarification, and Customer Satisfaction Survey Results.

GMAC MORTGAGE, Horsham, PA-Client Relations Manager (2001- 2009)

Liaison between borrower, customer relations, operations group, production personnel, trustees.

Addressed inquiries from borrowers re: payments, payoffs, taxes, insurance, escrow analysis, late charges, etc.

Processed payments & posted to the accounts.

Ensured that loans were serviced in accordance with the terms of the loan documents.

Prepared Non-Recoverability Determinations on all loans which met advancing risk criteria.

Read and abstracted legal agreements and other contract documents for the assigned portfolio.

Participated in Special Servicer and Investor conference calls.

Monitored the entire portfolio of servicing assets including mortgages, assets, and lines of credit.

Reconciled Principal & Interest accounts.

EDUCATION – KUTZTOWN UNIVERSITY – BACHELORS DEGREE

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