Customer Support Service

BRENDA RUBALCABA

******************@*****.*** 602-***-**** Peoria, AZ 8534

Summary

Client Care and Scheduling Manager with excellent background managing client services and experiences. Organized when prioritizing multiple tasks and adapting to frequent changes to exceed client expectations. A ract new clients through community outreach and referral sources. Retained clients through personalized service and quality care Skills

Scheduling Customer service

Establish caregiver pay rates People skills

Client Care Plans and building service plans In-home assessment when needed Client interviews for new services Effective customer communication Customer support and assistance Client retention

Microsoft, Excel, Word, Google Calendar, Virtual meetings and trainings Experience

Synergy HomeCare of North Sco sdale Paradise Valley, AZ Client Care Manager Scheduler

04/2017 - Current

Resolved client issues by correcting immediate problems and communicating with staff. Created and updated client records by entering general data, services provided and invoice information. Assessed customer satisfaction with services through follow-up communication. Coordinated services for clients based on individual needs by matching clients with caregivers. Visited potential clients at home to identify specific needs and determine required care levels. Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.

Effectively managed a busy schedule using time-blocking techniques, productivity strategies and Kaleida Systems, Inc. calendar to book meetings and appointments.

Managed schedules of a team of 110 personnel to keep all shifts properly staffed. Developed and updated scheduling policies covering all department activities. Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%. Performed clerical duties such as Claiming, adding prospect to and database, new clients information and scheduled and or completed home assessments prior to starting services, maintained client authorization. Answered 20 to 50 phone calls and emails per day.

Faxed reports, scanned documents, developed spreadsheets and organized files for Synergy HomeCare Revised production schedules to account for changing designs, shortages and other types of interruptions. Handled scheduling for a $2 million annual revenue-producing company, ensuring that every shift was adequately staffed.

Resolved material and manpower shortage problems quickly and efficiently. potential clients at home to identify specific needs and determine required care levels. The Salvation Army of Mesa Mesa, AZ

Social Worker Case Manager

09/2015 - 03/2017

Conducted initial screenings, intakes and needs assessments to help organize community-based services. Offered knowledgeable outreach and office-based case management support to adults coping with homelessness challenges. Organized referrals to aid individuals in recovery or dealing with daily living challenges such as food shortages.

Completed rental and other housing assistance applications for program participants. Entered assessments, guest data and progress notes into a centralized data collection system. Organized volunteer schedules and assignments to maximize efficiency and program effectiveness. Produced and updated organizational records and reports, including organizing budgets and documentation Education and Training

Completed coursework in Introduction to Sociology, Close Relationships, Human Development, the Family, Intro to Speech, Principles of Human Relations, Intro to Admin of Justice, Victimology, and Substantive Criminal Law University of Phoenix Tempe, AZ

Some College (No Degree)

Completed coursework in Professional Ethical and Legal issues in Human Services, Introduction to Human Services, Human Nutrition, Technology in Human Services, Organizational Development, Case Management, Models of Effective Helping and Human Life Span

Southern New Hampshire University HookseĴ, NH

Some College (No Degree)

Completed coursework in Managerial Accounting, Applied Statistics, Introduction to Marketing and Financial Accounting

Certifications

Level one Fingerprint Clearance Card

Vaccinated

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