Call Center Claims Processor
Resume:
Nicolette Williams
Cleves, OH 45002
Mobile - 513-***-****
***************@*****.***
Work Experience:
Ardor – Amazon Delivery Service
Delivery Associate
Cincinnati, OH 45204
June 2022 - Present
-Drive cargo van to pick up prepacked loads from warehouse
-Deliver over 300 packages in a timely manner to customers
-Remain extremely organized
-Follow customer’s delivery directions
-Follow all road laws and drive cautiously
-Scan packages at each stop to verify accuracy and follow itinerary
-Return any returned packages back to warehouse
Relentless Recovery Repossessions
Recovery Agent
6765 E Miami River Rd
Cleves, OH 45002
April 2022- June 2022
-Drive company vehicle with four scanners to pick up license plates and their geographical location
-Any vehicles that show they are due to be repossessed, gain permission to tow and call company tow truck
-Be vigilant and aware of surroundings
-Grid every street to gather intel for future repossessions
Anthem
Claims Processor – Work from Home
220 Virginia Ave
Indianapolis, IN 46204
October 2021- April 2022
-Receive daily assignment and accurately process through system
-Correct any mistakes when previously entered into system
-Attend weekly meetings
-Continued training to work towards promotions
Hardrock Casino Cincinnati
Cage Cashier
1000 Broadway St
Cincinnati, OH 45202
July 2021-October 2021
-Maintain a balanced drawer throughout shift containing large dollar amounts
-Calculate totals for customers chips and payout cash for chips collected
-Make exchanges with vault when necessary
-Complete transactions accurately
-Sign customers up for poker games
-Continuously count extremely large dollar amounts back to customers
TriHealth
Central Scheduling Access Associate
4600 Wesley Ave
Cincinnati, OH 45212
December 2019 – April 2020
-Received in-bound phone calls in a fast paced call center environment
-Placed out-bound calls to patients notifying them of pre-op instructions, time of appointment, and location of facility
-Scheduled all of TriHealth’s outpatient surgeries and appointments, i.e. Mammograms, biopsies, vasectomies, colonoscopies, etc.
-Requested new prescriptions from medical doctor for the correct appointment; check for medical error
-Attend bi-weekly meetings to gather information and the best ways to help patients
-Manage a switchboard phone and successfully transfer members to the correct locations, physicians, departments
Humana Pharmacy
Registered Pharmacy Technician
111 Merchant St
Cincinnati, OH 45246
July 2018-September 2019
-Received in-bound phone calls in a fast paced call center setting.
-Placed outbound calls notifying members of medications not on their insurance drug formulary.
-Placed refills and sent return labels for qualifying orders
-Requested mail order and vacation overrides in order for members to pick up emergency local fills and/or receive a 90 day supply in advance if going on vacation
-Manage a switchboard phone and successfully transfer members to the correct departments in order to receive the best assistance in a quick and timely manner
-Attend weekly group meetings and brainstorm ways to better assist Humana Pharmacy members
Western Hills Retirement Village
Restorative STNA
6210 Cleves Warsaw Pike
Cincinnati, Oh 45233
December 2017 - March 2018
- Daily Ambulation and ROM exercises
- Daily, Monthly, Quarterly charting on each resident
- State Test Nurse Aide responsibilities
Walgreens - Pharmacy Technician
3084 W Galbraith Rd
Cincinnati, OH 45239
March 2016 - February 2017
- fill prescription and label bottles
- sell presctiption to customer and offer a consult with Pharmacist
- Bill insurance, request prior authorizations and perhaps generic alternatives from Medical Doctor
- continued computer training
Queen City Elder Care - STNA Home Health
2692 Madison Rd, Suite N1-325
Cincinnati, OH 45208
June 2014 - Present
- assist client with all activities of daily living
- transportation to appointments
- prepare meals
- assist with all hygiene
- light housekeeping
Education
Thomas More College
333 Thomas More Pkwy
Crestview Hills, KY 41071
2011-2012
McAuley High School
6000 Oakwood Ave
Cincinnati, 45224
2007-2011
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