Collections Clerk Customer Service

Shelba (Shellie) Cox

Cell: 817-***-**** ******.***@*****.***

Qualification Profile

Outstanding communication skills that facilitate open dialog and positive results. Passionate about helping others, learning new things, and having a meaningful impact on the community. Eager to bring my positive attitude, active listening skills, attention to detail, and excitement for learning.

Core Competencies include:

Communication

Patient

Emotional Intelligence

Professional Background

Arlington Independent School District

September 2015-Present

Teacher Assistant – Special Needs

Greet students daily and route to appropriate classrooms

Tend to students’ daily needs

Follow safety protocols to facilitate a safe learning environment

De-escalate various situations with students, parents, and staff to maintain a productive environment

Assist teaching staff as needed

Ensure students are picked up timely or make it to correct location at the end of the school day

Mansfield Independent School District

December 2014-2015

Bus Attendant

Assisted children while getting on and off the bus

Communicated with parents and teachers to effectively support children with special needs

Managed student behavior and reported all discipline problems to appropriate administrator

Adapted to each individual child’s medical, physical, communicative, and emotional needs

Perdue, Brandon Law Firm

September 2011 - 2014

Collections Clerk

Educated taxpayers on deductions/exemptions available to alleviate tax bill

Outbound calls to delinquent customers to set up repayment plans

Liaised between tax offices/appraisal districts and customers to assist with escalated matters

Driven to produce a high quality of work while delivering exemplary customer service to maximize collection efforts

Mary Kay

September 2002 - Present

Consultant

Maintain a loyal customer base by providing outstanding service

Create opportunities for new customers through networking

Additional work history/references available if needed

Technical Skills

Proficient in Microsoft Office Suite, Lotus 1-2-3, and Word Perfect.

CPI/CPR Certified

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