Customer Service Data Entry
Resume:
Dana Ibrahim Battle
Social Work Intern
Little Rock, Arkansas, United States
ads2wi@r.postjobfree.com
WORK EXPERIENCE
January 2022-May 2022
Social Work Intern
Re-Nu Life Center
United States
• Administered post-release needs assessments to determine services and needs of re-entry participants.
• Identified and referred participants to community resources, including housing, wrap-around services for mental, public benefits, and healthcare per the Arkansas Department of Corrections (ADC) parol requirements.
• Assisted program participants with obtaining and completing forms and documents necessary for transition and navigating challenges that having a criminal background will present.
• Facilitated classes focused on skills and topics necessary for successful re-entry and recovery.
• Collected and maintained accurate case notes, well-being check-ins, biopsychosocial, medical treatment plans, exit interviews, and group notes.
• Assisted in networking and picking up furniture, clothing, and food donations. August 2021-December 2021
School Social Work Intern
Southwest High School
Little Rock, Arkansas, United States
Monitored and addressed student attendance issues
• Conducted student and family assessments
• Conducted biopsychosocial, and depression assessments, disassociation assessments, needs assessments, medical treatment plans, and suicide assessments
• Assisted parents in accessing and utilizing school and community resources
• Followed up with students when they returned from psychiatric hospitalizations
• Communicatedand cooperate with school staff, administration, students, and parents regarding the welfare of the students acting as a liaison to ensure proper services were being delivered
• Developed methods of self-determination and put into place a reward system that significantly affected their motivation
• Reported any abuse to DCFS, completed the appropriate paperwork, and offered support to the student throughout the investigation process.
January 2016-April 2016
Member Service Representative
Hewlett Packard Enterprise
Conway, Arkansas, United States
● Verified eligibility and benefits with insurance companies for inpatient and outpatient services
● Preadmit patients with complete and accurate demographic and insurance information
● Assured proper pre authorization/authorization had been obtained for inpatient and outpatient services
● Informed patients of insurance benefits, including co-payments, deductibles, and prior balances
● Performed functions with a high level of productivity. September 2014-May 2015
Technical Support Specialist
TIME WARNER CABLE
El Paso, Texas, United States
● Assisted the Company's broadband Internet customers over the telephone, with but not limited to, Internet connectivity and e-mail problems, viruses, home networking, security software, remote issues, cable TV, digital phone and limited hardware issues
● While providing excellent customer service
● Attendance record.
June 2014-September 2014
Base Manager
EURPAC SERVICE INC
El Paso, Texas, United States
● Represented products, maintained products, and displays
● Organized promotions and demonstrations
● Leadership over retail
● Held a territory which included 13 locations at Fort Bliss. October 2011-June 2012
Lead Customer Service Agent
EHarmony/SRP
San Diego, California, United States
● Position provided customer service, billing, tech support for members, and dealing with escalations
● Working from home 12-hour days
June 2005-October 2011
Petty Officer Second Class
US Navy
San Diego, California, United States
● Provided direct personal services by operating and managing retail and service activities ship stores, vending, cash collection machines, shipboard barbershop, laundry operations
● Managed/ performed administrative/ automated stock control functions for all activities operated
● Performed navy cash system equipment maintenance, conducted (EPOS) Electronic Point of Sale
● Monitored inventory using Portable Data Terminals (PDT), merchandised surveys, price validity checks, entered data using Portable Terminals (PDT), inspected merchandise, managed/stocked items; Performed Point of Sale (POS) end of day procedures; Prepared breakout requirements, shipping/ receiving store stock, transported material to storeroom and activities.
June 2005-October 2011
Customer Service Agent
Geico
Poway, California, United States
Customer service
Geico, Little Rock, AR / Nov 2012
● For incoming calls, billing, car claims, and tech support
● Keep relationships going with clients
● Data entry and insurance concerns input
● Making notes on each call to follow up with the clients to give the best service. EDUCATION
-2022
Bachelor of Social Work Social Work Candidate
PULASKI TECHNICAL COLLEGE
North Little Rock, Arkansas, United States
Bachelor of Social Work Social Work Candidate (Expected graduation May 2022) Awards & Honors
● Chancellor's List x3
● Dean's List x4
PULASKI TECHNICAL COLLEGE
GPA: 4.00
North Little Rock, AR
• Social Work Social Work
-2022
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Little Rock, Arkansas, United States
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
GPA: 3.94
Little Rock, 2022
• Social Welfare/Work
-2020
Associate Degree
Pulaski Technical College
United States
Associate Degree Liberal Arts (May 2020)
Relevant Coursework
● Social Work
Awards & Honors
● Graduated with Honors
• Liberal Arts
SKILLS
AR Billing Collection Customer Service Oriented Customer Service Incoming Calls Data Entry Typing Networking Microsoft Access Technical Support Data Collection Liaison Shipping Operations Healthcare ADC Point of Sale POS Retail Marketing Retail Stock Control Food Distribution Kitchen Claims Payments Outpatient Cable TV Retail Sales Inventory Records Equipment Maintenance BI-Lingual Bilingual Conflict Management Inventory Documentation Maintenance Acrobat Adobe Acrobat
HONORS & AWARDS
Dean's List x4
Graduated with Honors
LANGUAGES
Arabic - Intermediate English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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