Customer Service Improvement Manager
Resume:
Thomas Zelanes
Sanford, NC 27332
**********@*****.***
General Manager/Continuous Improvement Manager/ Difference Maker/ Vaccinated
Overview
Dedicated, results driven leader. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include:
Exceptional Customer Service
Merchandising and Displays
Employee Management/Mentorship
Six Sigma
Training and Development of Managers
Multi Unit Management
Supply Chain Management
Vendor Liaison
AS400/Workday
Liquidation
Omni Channel Sales
Operations Management/ Logistics
Subscription based
Inventory and Pricing Controls
Shrink and Safety Expert
Building Registries
Grass Roots Marketing
OSHA 30 Certified
P+L Management
Purchasing/Buying
Employment
Big Lots, Durham NC
GENERAL MANAGER – 01/2022 - Current
Bear Creek Arsenal, Sanford NC
Supply Chain Manager/Business Analyst. 05/2021 – 01/2022
Buy Buy Baby, Morrisville, NC
Area Manager Multi Unit, 04/2016 - 05/2021
Office Depot, Coral Springs FL
GENERAL MANAGER, 02/2011 – 04/2016
Adidas Sawgrass Mills FO, Sunrise FL
STORE MANAGER/MARKETING MANAGER, 01/2009 – 02/2011
IKEA, Sunrise FL
RECOVERY MANAGER, 06/2007 = 01/2009
Bed Bath and Beyond, Hollywood, Pembroke Pines, Sunrise, Coral Springs FL
STORE MANAGER/SALES/OPERATIONS, 08/2000 – 06/2007
Education
Florida Atlantic University
Business Administration
International Business
Sales Management
Personal
Enjoy and active in:
Golf
Avid Collector of Sports Memorabilia
References and Supporting Documentation Furnished Upon Request
Contact this candidate