Sales Associate Resolution Specialist

Ava Harris

Expert sales manager adept at building a strong customer base to increase revenue and consistently exceed sales targets. Excellent communication skills with ability to build strong relationships and customer satisfaction a thorough understanding of current market trends and competitors. 318 Light st Baltimore MD 1-757-***-**** **********@*****.*** WORK EXPERIENCE

Personal Caregiver — Caregiver

Citibank — Lead Debt Resolution Specialist

AT&T Representative — Sales Representative

01/2012 to 08/2020, Basehor Kansas

Medical knowledge and light task including dressing wounds and administering medication. Meal planning and preparation.

Bathing and dressing patient.

Transporting patient to appointments.

Positivity.

Punctuality.

Compassion.

Detail oriented.

08/2008 to 11/2011, Kansas City

• Called customers daily in regards to delinquent accounts

• Determined best options and educate customers on various repayment methods and settlement options available

• Implemented negotiations and fdcpa training for new recruits

• Maintained monthly quality and revenue goals

07/2014 to 12/2018, Kansas City MO

• Selling cellular devices in a retail store environment

• Consistently surpassing sales goals goals

• Finding innovative ways to market new business including outbound calls, community involvement, and promoting the brand

• Greeted all customers, resolved complex issues beyond sales clerk expertise

• Handled all administrative aspects of the sales and o ce Spring Mobile — Sales Associate

EDUCATION

Excelsior Springs Job Corp — High School Diploma/ Business Clerical Certi cate 05/2018 to 12/2021, Bullhead City AZ

• Applied security and loss prevention techniques training toward recognizing risk and reducing store theft

• Trained and developed sales team associates and product knowledge selling techniques and procedures

• Maintained organized presentable merchandise to drive continuous sales

• Implemented up selling strategies for recommending accessories and complementary purchases 01/1998 to 05/2000

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