Repair Technician Operations

Randall L. Fralin

**** ***** ***** ******, ** ***56 479-***-**** *******@*******.***

Focus

To utilize broad-based experience interacting with customers and maintaining warranty records, communicating with cross-functional teams, troubleshooting, repairing, and maintaining electronic equipment combined with nursing background and skills coordinating supplies and parts inventory.

Brief

•Offering more than 16 years of experience performing technology and warranty repair with an extensive background in diagnosing, testing, repairing, and maintaining phones and electronic equipment:

•Organization & Planning - Customer Interaction - Troubleshooting

•Communications - Maintaining Records/Logs - Safety Compliance

•Process Improvement - Regulatory Compliance - Risk Management

•New System Roll Out - Security System Repair - Cell Phone Repair

•In-depth experience interfacing with customers, collaborating with cross-functional teams, communicating with decision makers, and addressing issues in a solution-oriented setting

•Solid analytical skills for evaluating internal processes and conferring with thought leaders

•Technology proficiencies in a security-driven environment

•Systems: UNIX, Solaris, Linus, BSD and Windows

•Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP

•Software: MS Office (Word, Excel, Outlook, Access, PowerPoint), Wireshark, Putty, Tera-Term

•Security Applications: Retina Network Security Scanner, SSH, SSL, Digital Corticates: Anti-Viral Tools (Norton, Symantec, AVG, etc.)

•CISCO Switches and ATT Security System Applications

•Experience as a Nurse ensuring quality patient care

•CDL Driving experience with experience monitoring function, safety and maintenance of Volvo tractors while complying with DOT regulations; Class A CDL; HAZMAT, Load Securement, CTWS Wireless

Career Experience

Repair Technician II Wilhire Georgia 12/21/2021 – 9/2022

Repair and cleaning of TC72 devices for Wal-mart contract. Trained on multiple devices- TC70, MC92, and tc75. Maintained perfect attendance record. Passed testing for Kaizen projects.

Warranty Logistics Technician Asurion Tennessee 10/2019 to April/2021

Research and maintain warranty records systems in order to repair iPhone and Samsung telecommunication products while working with customers and building brand loyalty. Resolve claims denial and resubmission process. Provide technical support messaging for ATT system. Consult with clients regarding digital optimization.

Security Equipment Repair Technician MTI Idaho 9/2017-10/2019

Repaired and maintained security devices. Replaced ATT security hardware for AMD sales; coordinated new technology roll out with Best Buy.

Network Operations Technician III Wal-Mart Network Operations Arkansas 02/2016-4/2017

Provided network technical support and troubleshooting for Wal-Mart, Sam’s Club and Murphy Gas including point-of-sale network diagnostics and repair. Created Repair Tickets and collaborated with Home Office regarding technology optimization.

Technician TGR Work Source Contract Arkansas 8/2015-2/2016

Performed facility technology support with accountability for diagnosing technical issues, implement corrective measures, and collaborate with IT teams to achieve goals in a deadline-driven environment. Rolled out new hardware and software applications. Repaired desktop and laptop computers; refurbished computers and salvaged obsolete hardware. Configured CISCO Switches

Randall L. Fralin

1524 Acorn Drive Rogers, AR 72756 479-***-**** *******@*******.***

1/2012 - 8/2015 Recovery from Stage 4 cancer treatment

Commercial Truck Driver 2005 -2012

Registered Nurse/ICU/Telemetry Previous

Educational Background & Continuing Education

Ongoing Technical Training in CCNA, Networking +, Security, Routing and Security, VLAN, LAN, Trunking

Northwest Arkansas Community College Bentonville, AR

Professional Certification: Cyber Technician, CTWS Wireless Tech

Associate Degree, Nursing Mesa Community College, Mesa, AZ

Profile

Executing Technology Plans Troubleshooting New System Set up Results-oriented

Diligent Resourceful Sound judgment Deadline Driven Flexible Adaptable

Quick to learn new technologies Accurate Record Keeping Diagnostic & Testing

Contact this candidate