Warehouse Manager Customer Service
Resume:
HENRY TORRES
************@*****.***
Experienced Manufacturing/Quality Assurance and Shipping Management Professional
10+ of shipping and receiving, leadership, and warehouse management
Ability Summary
Bilingual (English/Spanish)
Effective Communication Skills
Quality Assurance/ISO-9000/OSHA
Problem-Solving/Time Management/Organization
Six-sigma-Green Belt
5S
Leadership/Management
Procedure Writing (SOPs)
Shipping/Receiving
PA Training
PSM/PSSR Standard Operation Procedures
Incident/Accident Investigation
Employment History
06/2019 - 07/2022 Quality Assurance/Shipping Manager
Maclan Corp, Lakeland, FL
Directed employees both in-house and outside in their daily tasks to maintain a timely schedule
Scheduled employees to ensure sufficient staff for orders needed
Ensured that tools and equipment were available and in proper working condition to ensure efficient and timely processing of shipping department
Scheduled trucks both in-house and 3rd party daily for fast and efficient shipping
Set up carriers such as UPS and FedEx in computer system
Shipped $50,000 to $100,000 daily up to $7 million annually
Scheduled delivery of packages for customers
Completed Bill of Ladings and visual inventory counts to determine that all equipment needed was present
Packaged skids and pallets for safe transport
Planned daily and weekly production schedule according to priority
Performed quality control on products and wrote weekly reports
09/2016 - 03/2018 Warehouse Manager
Florida Safety Contractors Inc, Thonotosassa, FL
Organized warehouse to properly run in an efficient time saving manner to save organization loss of material and productivity
Implemented and maintained procedures on all incoming and outgoing material
Collaborated with project managers and purchasing department to obtain materials for warehouse and job sites
Managed system of recording inventory and items received /distributed to ensure efficiency so that job site crews had sufficient materials to complete the job in a timely manner
Directed movement of shipments to distribute to field crews
Implemented procedures and maintained warehousing to maximize profitability margins for company
Managed and recorded inventory counts weekly to determine needs
11/2014 - 08/2016 Air filtration Manufacturing Production Manager
Flanders Corporation, Bartow, FL
Managed and oversaw 11 air filter manufacturing operation lines including three automated lines
Manufactured 2 million air filters per month
Increased productivity by 15% thorough training and using the principles of Six Sigma and 5S
Supervised three manufacturing supervisors and 70 production employees to meet cost objectives and daily production goals
Coordinated all new product introductions into manufacturing production schedule
Closely coordinated Corporate Customer Service and Divisional Traffic Department to maintain a 98% customer delivery satisfaction
Served as key member of safety team responsible for implementation and enforcement of safety and Standard Operating Procedures
Key team member in introducing a 5s program to plant to improve production efficiency
09/2003 - 08/2014 Quality Assurance/Shipping and Receiving Manager
Keymark Corp, Lakeland, FL
Scheduled and directed employees in the daily task of packing and shipping over 50 million pounds annually
Implemented training process and procedures for over 80 employees in department
Met goals to 100% on-time, maintained 96% delivery for 24-hour operation
Implemented required OSHA regulations and plant safety initiatives
Consistently maintained quality control for 42 million pounds of aluminum extrusion annually
Introduced, implemented, and maintained Standard Operating Procedures for quality control, aluminum extrusions, aluminum paint line, and shipping and receiving functions
Followed and implemented Industry Integrity and Procedures utilizing American Architectural Manufactures Association (AAMA) processes
Education and Training
Business Management
Bachelor's Degree
University of Phoenix, Temple Terrace, FL
Occupational Licenses and Certificates
06/2016 Six Sigma Green Belt
University of Villanova
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