Customer Service Assistant Manager

JEFF SWAIN

EDUCATION AND CREDENTIALS

High School Diploma, Riverfield Academy, Rayville, LA 1988

Louisiana Tech University, Ruston, LA 1988-1989

EMPLOYMENT EXPERIENCE

oLowe’s 2019-Present

oAssistant Manager

oAssistant Manager over lumber and pro-services

oOversee sales, operations, payroll, merchandising, etc.

o Big Lots Vicksburg, MS 2014-2019

oManager

oOversee assistant managers, sales, payroll, operations, merchandising, human resources, and loss prevention

oJCPenny Monroe, LA 2013-2014

oMerchandise Operations Leader

oResponsibilities include overseeing support team, pricing visual, and truck teams

oAcademy Sports + Outdoors West Monroe, LA / Jonesborro, AR 2007-2013

oStore Director

oOversee assistant manager, sales, payroll, operations, merchandising, human resources, and loss prevention

Wal-Mart 1987-2007

oDistrict Loss Prevention Supervisor

oCo-Manager

oAssistant Manager

oIn-Store Loss Prevention

oSalesclerk

oReceiving

oCart Pusher

SUMMARY OF QUALIFICATIONS

Dedicated and reliable with leadership experience in mentoring associates and developing positive workplace environments.

Goal oriented

Leading associates effectively in supervisory role, distributing responsibilities to ensure coverage of all tasks and serving as resource to listen and provide guidance.

Learn very quickly

Self-Motivating

Hard Working

Experience with diverse populations

Experience in excellent customer service

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