Data Entry Customer Service
Resume:
MICHELLE J. LEIGHTON
Santee, CA 92071
I am currently looking for a part time position in customer service, working early mornings. I am very energetic and enjoy working with people. I have many years of customer service experience and enjoy communicating and making an enjoyable experience for others.
EMPLOYMENT
TRISTAR Risk Management
Senior Claims Examiner 6/98-5/2022.
Responsibilities include process of Workers’ Compensation Claims, pay benefits to include salary continuation for multiple government agencies, interfaced with and serviced injured employees, clients, physicians and attorneys. Heavy customer service, Data entry, computer, 10 key by touch, typing 80 WPM plus.
6/96-6/98 Claims Assistant
Willis Corroon Administrative Services
Workers’ Compensation Clerical Technician and Claims Assistant 1992-1995
Responsibilities: Data entry, (80 WPM) plus, bookkeeping, customer assistance, 10 key by touch, accounts payable and receivable.
Assistant Manager, Kentucky Fried Chicken 1985-1992
Responsibilities included managing hourly employees, heavy customer service in a extremely busy work environment. Assisting with preparing food, serving, packaging and distributing. Any and all other duties as needed.
EDUCATION
CUYAMACA COLLEGE
Courses: Computer Science, Data Processing, Accounting and Typing.
MESA COLLEGE
Courses: Computer Science, Accounting, Psychology and Typing.
PROFESSIONAL EDUCATION
INSURANCE EDUCATION ASSOCIATION (IEA)
CA10 – Workers’ Compensation Claims
CA11 – Medical Coordination of Workers’ Compensation Claims
CA12 – Workers’ Compensation Permanent Disability Rating
CA13 – Workers’ Compensation Rehabilitation
CA14 – Workers’ Compensation Advanced Claims
WCCA Certification – 1997
DEPARTMENT OF SELF INSURANCE PLANS
Certification 1998
WCCP Certification - 2005
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