Customer Service Registered Nurse
Resume:
Satouh Linda Kpelo
***** ****** ******. ** *** River, Mn 55330
**********@*****.***
OBJECTIVE
Exceptionally hardworking and meticulous nurse with a stellar client satisfaction record and superb attention to detail. To obtain a position as a Register Nurse where I can reach top nursing care performance utilizing advance nursing practices, medical methods, and techniques.
Skills
IV certification
Worked with Ventilator patients for 10 years.
Skilled at tracheotomy care, wound care, intravenous and oxygen therapy
Knowledge of caring for patient of all genders and ages.
Experienced in working with people with disabilities and mental illness
Competent in time management skills
Organized and multi-tasking- Ability to handle multiple priorities
Energetic and positive thinker
Exceptionally good in interpersonal and communication skills.
Able to handle people very calmly and effectively.
Handle, operate and maintain the medical equipment.
Profound ability to observe the patient and recognize the case or changes in the patient.
Ability to administer medication to patients both orally and injectable.
Knowledge of computer skills as word, Point Click Care, PowerPoint, P excels, Epic, Avatar, etc.
Professional Experience:
Register Nurse Float pool on-call. North Memorial Health. 3300 Oakdale Ave. N Robbinsdale, MN 55422. Phone: 763-***-****. December 15, 2022-now.
Responsibilities:
Analyzes assessment data to determine diagnosis/patient care priorities.
Collaborates and coordinates care of the patient with the interdisciplinary team.
Completes comprehensive patient assessment specific to clinical area/unit
Develops and updates the patient plan of care; documents all aspects of care thoroughly per hospital policy
Evaluates effectiveness of interventions and revises plan of care on an ongoing basis
Follows organizational policies in providing safe patient care at all times (med admin, hand offs, etc.)
Implements the plan of care utilizing resources and best evidence
Integrates patient and family teaching in daily routine; involves patient/family in identification of expected outcomes and goals
Participates in unit and/or department quality improvement efforts
Registered Nurse. Hennepin Healthcare Jail Health Services. 401 South 4th AVE. Minneapolis, MN 55415. (Oct 4, 2021- April 30, 2022).
Nurses provides and coordinates nursing care by: Protecting, promoting wellness, and optimizing health.
Triaging patients by assessing severity of symptoms and referral to appropriate setting or level of care
Alleviating suffering through nursing interventions and prescribed treatments Partnering with the patient, their family and significant others.
Documenting interventions and an individualized plan of care.
Assuring continuity of care. Educating patient on their disease process and educating patient and family in preventative care which promotes health and wellbeing.
Licensed Practical Nurse. OLIDIA CARE INC. 612-***-****
7243 Morgan Ave N. Brooklyn Center, MN 55430. (October 2011- 2022)
Responsibility includes caring for ventilation and non-ventilation clients of all ages and genders, race, and different cultural background.
Provide physical and emotional support to patients and their family and friends.
Assist with any emergency care as needed
Implement the plan of care as specified by the physician and registered nurse
Administer medications and other treatments
Explain to patients the necessity and effect of all procedures, treatments, and medications
Provide bedside care as needed and Perform nursing procedures as ordered
Complete accurate charting of findings, treatments, and patient response
Follow strict infection control guidelines and recommend changes to the plan of care as appropriate
Assess the patient's needs and report findings to the registered nurse
LPN: CARE ANOKA (STATE OF MN DHS) 651-***-****
3301 7th AVE N. ANOKA, MN 55303 (April 2015- 12/27/2019)
Provide physical and emotional support to patients and their family and friends.
Assist with any emergency care as needed
Implement the plan of care as specified by the physician and registered nurse
Administer medications and other treatments
Explain to patients the necessity and effect of all procedures, treatments, and medications
Contributed to management team activities on a regular basis.
Assisted in establishment of consistent customer service policies and procedures.
Maintained and updated client’s activity records as required.
Educated clients and family members on specific health maintenance programs.
LPN: Abbott Northwestern Hospital. 612-***-****
800 E 28th St, Minneapolis, MN 55407. (Jan 2014- September 2015)
Responsibilities include Provide patient care support and assist providers as instructed by the physician, provider, or RN
Room patients, manage patient flow and obtain adequate patient medical information/data
Receive or initiate patient phone calls and follow practice or protocol while gathering relevant data regarding the reason for call or patient request
Actively engage in Team Communication, huddles, or other activities
Schedule/cancel appointments for existing patients following standard practice
Clean, prepare, organize and re-stock exam rooms and more.
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Academic Background:
Bachelor's Degree - Healthcare and Human Services Management. Saint Mary University of Minnesota – 04/2015
Associate Degree in nursing from Rasmussen University. Blaine, MN. 7/20/2021.
Diploma in Practical Nursing from Northland community and technical college, Thief River Falls, Minnesota – Date: August 19, 2011- License Number: LPN.072282-5
Certified in CPR & AED
Reference:
Cecelia Morris- nurse supervisor# 971-***-****
Lydia - Olidia care nursing supervisor # 612-***-**** 763-***-****)
Deborah Martchev –nurse manager # 651-***-****
Laura D- Nurse supervisor # 651-***-****
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