Service Representative Customer

SHANETTE MAYE

Professional Summary

Energetic and dedicated customer service professional with knowledge of service delivery and proven multi-tasking abilities. With over 4 years of experience with a record of accuracy, efficiency and problem solving, committed to maintaining professional relationships and to increase profitability and drive business results.

Skills

Multi- tasking

Administrative support

Critical thinking, problem solving, analytical skills

Professional experience

Nurse Assistant

Park Terrence Rehabilitation Center – Queens, New York

Oct. 2021 – sept. 2022

Assisted nurses with the administration of medication

Helped patients effectively manage routine tasks such as grooming and bathing

Evaluate patients to identify and address wounds, behavioral concerns, and medically related symptoms.

Home Health Aide

Westbury HHA Agency- Westbury, New York

Sept. 2017 – Jun. 2019

Assisted nurses with the administration of medication

Helped patients effectively manage routine tasks such as grooming and bathing

Evaluate patients to identify and address wounds, behavioral concerns, and medically related symptoms

Participated in fun group activities to engage patients

Customer Service Representative

Sutherland Global – Kingston, Jamaica Jan. 2014 – Mar. 2016

Provided primary customer support to customers

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

Clarified customer issues and determined root cause of problems to resolve complaints

Customer Service Representative May 2011 to Nov. 2013

Alorica – Kingston, Jamaica

Offered advice and assistance to customers, paying attention to their needs

Answered customers questions promptly to avoid hold times

Clarified customer issues and determined root cause of problems to resolve complaints

Education

IGBANS Institute of vocational training -Queens, New York

Certified Nurse Assistant Aug. 2021 – Dec 2021

Home Health Aid Training Institute – Westbury, New York

HHA certification Jun. 2017 – Sept. 2017

Heart Trust NTA- St Ann, Jamaica

Customer Service certificate Sept. 2013 – June 2015

REFERENCES AVAILABLE UPON REQUEST

119-42 117th Street Jamaican, New York, 11434 207-***-**** **************@*****.***

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