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Assistant Manager Customer Service

Location:
Clinton, NC
Posted:
October 18, 2022

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Resume:

James Johnson

Clinton, NC, *****, US

+1-910-***-****

ads2ko@r.postjobfree.com

Work Experience

**/**/**** - **/**/2001

Gage merchandising company, Merchandiser

Develop ideas or plans for merchandise displays or window

decorations.

Install booths, exhibits, displays, carpets, or drapes, as guided

by floor plan of building or specifications.

Maintain props, products, or mannequins, inspecting them for

imperfections, doing touch-ups, cleaning up after customers, or

applying preservative coatings as necessary.

Assemble or set up displays, furniture, or products in store

space while utilizing colors, lights, pictures, or other accessories

to display the product.

Place prices or descriptive signs on backdrops, fixtures,

merchandise, or floor.

Change or rotate window displays, interior display areas, or

signage to reflect changes in inventory or promotion.

Store, pack, and maintain inventory records of props, products,

or display items.

Construct or assemble displays or display components from

fabric, glass, paper, or plastic, using hand tools or woodworking

power tools, according to specifications.

Arrange properties, furniture, merchandise, backdrops, or other

accessories, as shown in prepared sketches.

10/01/2001 - 04/01/2008

Advance Auto Parts, Inc., Merchandiser

Use computers to produce signage.

Develop ideas or plans for merchandise displays or window

decorations.

Install booths, exhibits, displays, carpets, or drapes, as guided

by floor plan of building or specifications.

Consult with store managers, buyers, sales associates,

housekeeping staff, or engineering staff to determine

appropriate placement of displays or products.

Maintain props, products, or mannequins, inspecting them for

imperfections, doing touch-ups, cleaning up after customers, or

applying preservative coatings as necessary.

Instruct sales staff in color coordination of clothing racks or

counter displays.

Assemble or set up displays, furniture, or products in store

space while utilizing colors, lights, pictures, or other accessories

to display the product.

Place prices or descriptive signs on backdrops, fixtures,

merchandise, or floor.

Change or rotate window displays, interior display areas, or

signage to reflect changes in inventory or promotion.

Install decorations, such as flags, banners, festive lights, or

bunting on or in building, street, exhibit hall, or booth.

Consult with advertising or sales staff to determine type of

merchandise to be featured and time and place for each

display.

Store, pack, and maintain inventory records of props, products,

or display items.

Construct or assemble displays or display components from

fabric, glass, paper, or plastic, using hand tools or woodworking

power tools, according to specifications.

Supervise or train staff members on daily tasks, such as visual

merchandising.

Arrange properties, furniture, merchandise, backdrops, or other

accessories, as shown in prepared sketches.

05/01/2004 - 03/01/2010

Chili's Bar and Grill LLC, server/bartender

11/01/2006 - 03/01/2015

Provantage Corporate Solutions, LLC, Crew Lead

Train workers in construction methods, operation of equipment,

safety procedures, or company policies.

Inspect work progress, equipment, or construction sites to

verify safety or to ensure that specifications are met.

Analyze worker or production problems and recommend

solutions, such as improving production methods or

implementing motivational plans.

Coordinate work activities with other construction project

activities.

Provide assistance to workers engaged in construction or

extraction activities, using hand tools or other equipment.

Estimate material or worker requirements to complete jobs.

Order or requisition materials or supplies.

Supervise, coordinate, or schedule the activities of construction

or extractive workers.

Locate, measure, and mark site locations or placement of

structures or equipment, using measuring and marking

equipment.

Assign work to employees, based on material or worker

requirements of specific jobs.

Read specifications, such as blueprints, to determine

construction requirements or to plan procedures.

Confer with managerial or technical personnel, other

departments, or contractors to resolve problems or to

coordinate activities.

10/01/2012 - 12/01/2017

O’Reilly’s Auto Parts Store, assistant manager

12/01/2017 - 07/01/2022

Red Robin Gourmet Burgers, Inc., Server

Began training to become a server, where I now take orders

from guest and provide a great dining experience

Answering telephone calls, and responding to guests’ questions

Handled all receipts and payments from guests

Blow up balloons and set up tables for large parties

Ensure timely delivery to table of fresh, hot menu items

Handled monetary transactions daily

Register guests for loyalty cards

Enjoyed the time I spent with coworkers both at work and out

having fun

Prioritize needs of different people and multitask to create a

positive and efficient guest experience

Provide high quality customer service Train new wait staff on

restaurant procedures

Created an enjoyable atmosphere for customers as ate meals

Placed orders and recognized errors before guest received any

items

Led closing weekend shifts during peak business hours

Communicate effectively with hostesses, cooks, bartenders,

busboys, and other wait staff to ensure seamless customer

dining experience

Identify and facilitate customer needs

Greeted, conversed and created relationships with customer

base

Handle up to $300 a shift

Promoting menu items and specials in order to best inform

customers of the options provided by Red Robin

Education

1995

South View High, High School in General Studies



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