Csr Customer Support
Resume:
Jeba.S
Samathanapuram,
Tirunelveli Dist 627-002
email:*.****.**@*****.***
Objective:
I believe that I have interest, patience, innovative and learning, capability to play an important role and carve out niche for myself in the organization I am associated with.
Academic Qualifications
MBA (HR,Marketing), First Class [73%] from Vel High Tech Engineering
College, Anna University, 2009
B.A (English Literature), First Class [71%] from Sarah Tucker College, M.S. University 2007
HSC, First class [78%] Child Jesus Girls School, 2004
SSC, First Class [88%] from Kalaimagal Girls High school, 2002
Project Profile:
MBA
Summer Project: A study on employee welfare and safety measures in Parry ware Roca Pvt Ltd, Perundurai.
Major Project: A study on Impact of Intra Organizational Relationship on Organizational Effectiveness at Gatrich Solutions Private Limited, Chennai.
B.A English Literature:
A study about Eighteenth century Prose writer
Additional Qualification
Diploma in Information Technology, from Guidel Institute.
Diploma in Call Centre Training, from Guimax Institute.
Diploma in Personality Development.
Work Experience:
Soft Skills Trainer-National Engineering College (Kovilpatti) July 2016 till date
Mentoring and training the final year students for placement.
Assessing individual student’s competency level and provide training.
Workshop organised:
Title
Period
No of Participants
Venue
Communication skill development program for CARM school teachers at Vilathikulam
10 Days
50
CARM school, Vilathikulam
Short term course attended:
Title
Period
Organizer
NPTEL Course-Business English Communication
4 week course [Feb-Mar 2018]
IIT Madras
FDP attended
Title
Period
Organizer
Online FDP on “Conflict Management”
20.04.21
to
24.04.21
ICT Academy
Language Trainer -Don Bosco Matric School (Tirunelveli) Jun 2015- Mar 2016
Lecturer –Master of Management Studies (HR and Communication Skills)
Dilkap Research Institute of Engineering & Management Studies
(Neral, Karjat)-July 2011- Jan 2015
Soft Skills Trainer
Active participation in department development activities
Spoken English
Exam coordinator.
Taught Communication subject (both for Engineering & MMS )
Lecturer –Master of Management Studies (HR and Marketing)
Saraswati College of Engineering (Navi Mumbai)-Aug 2010-June 2011
Soft Skills Trainer.
Active participation in department development activities.
Working as Project Guide/ SIP Guide.
Attended Seminar on Awareness Programme of Social responsibilities as a citizen & Role of CSR in corporate world.
Attended Seminar on Management Challenges of 21st century.
Attended Seminar on Inflation & Indian Economy.
Vodafone, Mumbai (Thane)-Mar 2010-July 2010
Recruitment.
Sales.
Solving queries of the customer
Target achieved daily basis
Follow ups are done
Handling Team.
Customer Support Executive-Trainee
The New Indian Express Pvt Ltd, (Chennai)-Jan 2009-July 2009
Attending the calls
Giving detailed information
Submitting the details to the department.
Search Engine Optimization.
Sending Drafts and Mails.
Technical operations.
Personal Information
Date of Birth: 21st August 1984.
Nationality: Indian.
Gender: Female.
Marital Status: Married
Languages known [read, write & speak]: English, Hindi, and Tamil.
Declaration:
I hereby declare that all the above mentioned information is true to the best of my knowledge and belief.
Place: Yours Sincerely,
Date
Jeba S
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