Brooke M. Crawford

**** *** ***. *****

Birmingham, AL 35206

205-***-****

ads2ip@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced administrative professional with over two years of experience in a large residential facility seeking a Clerical position. Supported clients and staff in a facility that houses over 400 residents. Proficient in data entry, creation of reports, handling multi-line calls, receiving and delivering messages, greeting clients, guests, and medical personnel. Consistently received positive feedback from supervisors, clients, and co-workers. PROFESSIONAL EXPERIENCE

Front Desk Receptionist

● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

● Answer telephones, direct calls, and take messages

● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

● Compile, copy, sort, and file records of office activities, business transactions, and other activities

● Review files, records, and other documents to obtain information to respond to requests Client Representative Assistant

● Managed the handling of legal documents, entering client data into database, and developing client success plans

● Serve as a liaison between clients, community organizations, and law enforcement agencies for the purpose of facilitating client needs

● Compute, record, and proofread data and other information, such as records or reports

● Fostered the development of new clients by engaging with them to provide encouragement and support

Client Caregiver

● Provided support for more than 250 residents who were quarantined with Covid or recuperating from surgery or major injury

● Delivered all meals, medicines, supplies, and mail daily Storefront Production

● Placed clothing items on racks according to garment type and size

● Maintained a clean and tidy floorspace

EMPLOYMENT HISTORY

Front Desk Receptionist, The Lovelady Center, Birmingham, AL 08/2022 - Present Client Caregiver, The Lovelady Center, Birmingham, AL 06/2021 - 10/2021 11/2021 - 07/2022 Client Representative Assistant, The Lovelady Center, Birmingham, AL 08/2021 - 10/2021 Storefront Production, Family Thrift Store, Jasper, AL 05/2018 - 11/2018 Storefront Production, Lovelady Thrift Store, Irondale, AL 10/2017 - 05/2018 EDUCATION AND TRAINING

Job Readiness, WorkFaith Birmingham, Birmingham, AL 2017 GED, Central Alabama Community College, Alexander, AL 2008