Helen Hernandez-Perry

**** ****** ******

Amarillo, Texas 79110

Contact # 806-****-****

EXPERIENCE

AIG/ VALIC

Client Advocate Team

March 2020 - Present

Answered escalated calls from clients and provided resolution on their customer issues

Researched policy information for Client Service Professionals

Trained Client Service Professionals on policies, procedures and where to locate specific customer information

Client Service Professional

March 2015- March 2020

Answered inbound calls to assist clients with question about their accounts

Maintain quality

Assisted clients with Financial Transactions including distribution requests and reallocating funds

Create clear and precise notes/emails for internal and external contacts

Assist Financial Advisors in setting up new clients

Have knowledge from each processing department

Modis

Client Service Professional

Temporary Employee

January 2015- March 2015

Answered inbound calls to assist clients with questions about their retirement plans

Pour House

Kitchen Steward, Line Cook, Kitchen Manager

October 2014 – December 2014

Creating and maintaining Excel Spread Sheets to track inventory and food costs

Payroll

Food casting

Prepping, cooking, cleaning, follow correct rotation methods

Receive and stock the orders, making schedule, covering open shifts and a weekly inventory

Ambassador Bar and Grill

Kitchen Steward, Line Cook

November 2012- October 2014

Prepped, cooked, cleaned, followed correct rotation methods

Received and stocked the orders, made schedule, covered open shifts and a weekly inventory

TGI Friday's

Kitchen Steward, Line Cook

May 2011 – November 2012

Prepped, cooked, cleaned, followed correct rotation methods, completed orders for both PFG/ Ben E. Keith

Received and stocked the orders, made schedule, covered open shifts and a weekly inventory

Northwest Spine Center / Spinalaid Centers of America

Chiropractic Assistant

November 2010 – January 2011

Physical Therapy, Medical Data Entry and, Chart Filing

Helped prepare patients for spinal decompression

Amarillo Answering Service

Operator

July 2004 – July 2009

Answered and dispatched after hour emergency calls to Doctors, Plumbers, roadside assistance etc.

Followed up with callers to confirm that their needs had been handled

EDUCATION

Region XVI

GED

Associates Degree in Criminal Justice

SKILLS

Microsoft Word

Professional References

Bobby Chrisman 712-***-****

Mike Ham 816-***-****

Michael Pfaffly 806-***-****

Donnie Witt 806-***-****

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