Service Representative Customer

Sandra Montes

***** ********* *** ******** *******, CA 90716

**********@*****.*** 562-***-****

Objective :

Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Proven to establish rapport with clients and exceed great sales. Reliable and driven, with strong time management and prioritizing abilities. Education:

Cerritos College, Cerritos,Ca January 2016-Present Diploma, Los Alamitos High School, Los Alamitos, Ca September 1999- June 2003 Experience:

Server Bartender, Elks Lodge, San Pedro, Ca, September 2020-Present

•Maintain full knowledge of bar and menu items and made recommendations.

•Delivered quality of food and beverage service to guests in a responsible manner

•Prepared mix drinks, poured wine, and non alcoholic beverages

•Opened and closed bar tabs and transferred tabs to dining area

•Upheld a high standard of cleanliness in all work areas Supervisor and Server, Cana by Tropicana, Downey Ca, August 2019-2020

•Hand out menus to customers and making recommendations upon request

•Deliver highest level of service

•Answer phones

•Check customers from time to ensure if meals are being enjoyed

•Close checks and handle bills

•Help with payroll

Waitress, The Gardens Casino, Hawaiian Gardens, Ca, August 2007- 2018

•Excelled as a server a variety of fine- dining, casual dining and entertainment venues.

•Team player mentality and proactive approach to a large number of group

•Serve about 200 customers per shift

•Ensure that customers are well taken care of with a high level of customer service Skills:

•Bilingual- Spanish and English

•Excellent leadership skills

•Computer Skills

•Sharp problem solver

•Service oriented

•Energetic work attitude

•Proficiently cash register oriented

•Answering phones

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