Service Representative Customer
Resume:
Alec J. Jacobs Battle Creek, MI *****
**********@***.***
PERFORMANCE SUMMARY
Focused, Fair, Natural OPEX Leader with wisdom forged by experience is looking forward to the next chapter of a career spent maximizing profits while minimizing loss through Industrial Engineering and LEAN Continuous Improvement processes.
Experience dictates that an Engaged, Enabled and Empowered Team Member is a companies’ greatest asset!
PERFORMANCE HIGHLIGHTS
● Trailblazed TPM, LEAN and CQI initiatives for ConAgra Foods, DuPont Pioneer and Walmart facilities.
● Improved Environment, Stabilized Equipment and Trained Workforce while engaging Focus Improvement Project Teams to finance the above.
● Developed Subject Matter Experts to identify and capture Process Best Practices to create Standard Work bringing skill levels up to those of Top Performers.
● Zero Lost Time Safety Incidents in any Department or Facility managed.
● Reduced Turnover Rates significantly via improved on-boarding processes
RELATED EXPERIENCE
Associate Director of Quality & Compliance
Milestone Senior Services, Kalamazoo, MI (3/2020-8/2022)
● Developed, prioritized and evaluated the Quality Program goals and objectives
● Identified gaps and opportunities between Policy and Procedure and Practices.
● Identified Loss Leaders and developed KPIs for Visual Management of Agency Departments.
● Developed and trained internal Auditing Team for Monitoring and Sustainment of improvements.
● Established and maintained positive working relationships and networked e ectively across all departments to ensure a culture of Quality throughout the organization
● Developed CAPA process and procedure for non-compliant findings.
CORE COMPETENCIES
TeamBuilding
Coaching
Mentoring
Presentation
Communication
LEAN 6S
Asset Mgmt. Optimization
Value Stream Mapping
Root Cause Analysis
Root Cause Failure Analysis
DMAIC
FMEA
A3
Customer Service
General Ledger
Collections
SQF
USDA
COMPUTER SKILLS
MSO ce365, Smart Draw,
TRACC, VISIO, UPbase,
CEBOS/MQ1, KRONOS, SAP,
SBT PRO 5.0, NERO, CMMS,
Infinity
CERTIFICATES & LICENSES
Mental Health First Aid
Emergency Response-FEMA
Active Shooter-FEMA
LEAN Practitioner - LSSGB
8D Focus Improvement
Facility Defense Coordinator
HACCP Manager
HAZWOPER On Scene
Incident Commander
NTSB RCFA Trainer
OTHER EXPERIENCE
Senior Manager Process Improvement
Walmart, Coldwater, MI 2018-2020
Productivity Improvement Supervisor/ Lean Practitioner DuPont Pioneer, Plymouth, IN 2014-2018
Senior Continuous Improvement Specialist-FI Lead
ConAgra Foods, Quincy, MI 2011-2013
Continuous Improvement Specialist-CSD Lead
ConAgra Foods, Quincy, MI 2008-2011
Production Supervisor
ConAgra Foods, Quincy, MI 2004-2008
Plant/Operations Manager
Rubber & Plastics Company, Inc., Auburn Hills, MI
2000-2004
Plant/Production Manager
Baron Industries, Madison Heights, MI
Production Manager
Quality Metal Images, Inc., Troy, MI
Branch Manager
Labor Ready, Detroit, MI
Customer Service Representative/Sales Consultant
Topham, Inc., Saginaw, MI
General Manager
Jacobs Embossed Products Co. Inc., Detroit, MI
EDUCATION
Bachelor Degree - Anthropology
Minors: Psychology, Sociology
Michigan State University East Lansing, MI
AFFILIATIONS
KALAMAZOO COUNTY RESPONSE CONSORTIUM - Vice Chair 2022 DETROIT CLUB OF PRINTING HOUSE CRAFTSMEN - Past President
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