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Service Representative Customer

Location:
Battle Creek, MI
Posted:
October 18, 2022

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Resume:

Alec J. Jacobs Battle Creek, MI *****

517-***-****

ads2hh@r.postjobfree.com

PERFORMANCE SUMMARY

Focused, Fair, Natural OPEX Leader with wisdom forged by experience is looking forward to the next chapter of a career spent maximizing profits while minimizing loss through Industrial Engineering and LEAN Continuous Improvement processes.

Experience dictates that an Engaged, Enabled and Empowered Team Member is a companies’ greatest asset!

PERFORMANCE HIGHLIGHTS

● Trailblazed TPM, LEAN and CQI initiatives for ConAgra Foods, DuPont Pioneer and Walmart facilities.

● Improved Environment, Stabilized Equipment and Trained Workforce while engaging Focus Improvement Project Teams to finance the above.

● Developed Subject Matter Experts to identify and capture Process Best Practices to create Standard Work bringing skill levels up to those of Top Performers.

● Zero Lost Time Safety Incidents in any Department or Facility managed.

● Reduced Turnover Rates significantly via improved on-boarding processes

RELATED EXPERIENCE

Associate Director of Quality & Compliance

Milestone Senior Services, Kalamazoo, MI (3/2020-8/2022)

● Developed, prioritized and evaluated the Quality Program goals and objectives

● Identified gaps and opportunities between Policy and Procedure and Practices.

● Identified Loss Leaders and developed KPIs for Visual Management of Agency Departments.

● Developed and trained internal Auditing Team for Monitoring and Sustainment of improvements.

● Established and maintained positive working relationships and networked e ectively across all departments to ensure a culture of Quality throughout the organization

● Developed CAPA process and procedure for non-compliant findings.

CORE COMPETENCIES

TeamBuilding

Coaching

Mentoring

Presentation

Communication

LEAN 6S

Asset Mgmt. Optimization

Value Stream Mapping

Root Cause Analysis

Root Cause Failure Analysis

DMAIC

FMEA

A3

Customer Service

General Ledger

Collections

SQF

USDA

COMPUTER SKILLS

MSO ce365, Smart Draw,

TRACC, VISIO, UPbase,

CEBOS/MQ1, KRONOS, SAP,

SBT PRO 5.0, NERO, CMMS,

Infinity

CERTIFICATES & LICENSES

Mental Health First Aid

Emergency Response-FEMA

Active Shooter-FEMA

LEAN Practitioner - LSSGB

8D Focus Improvement

Facility Defense Coordinator

HACCP Manager

HAZWOPER On Scene

Incident Commander

NTSB RCFA Trainer

OTHER EXPERIENCE

Senior Manager Process Improvement

Walmart, Coldwater, MI 2018-2020

Productivity Improvement Supervisor/ Lean Practitioner DuPont Pioneer, Plymouth, IN 2014-2018

Senior Continuous Improvement Specialist-FI Lead

ConAgra Foods, Quincy, MI 2011-2013

Continuous Improvement Specialist-CSD Lead

ConAgra Foods, Quincy, MI 2008-2011

Production Supervisor

ConAgra Foods, Quincy, MI 2004-2008

Plant/Operations Manager

Rubber & Plastics Company, Inc., Auburn Hills, MI

2000-2004

Plant/Production Manager

Baron Industries, Madison Heights, MI

Production Manager

Quality Metal Images, Inc., Troy, MI

Branch Manager

Labor Ready, Detroit, MI

Customer Service Representative/Sales Consultant

Topham, Inc., Saginaw, MI

General Manager

Jacobs Embossed Products Co. Inc., Detroit, MI

EDUCATION

Bachelor Degree - Anthropology

Minors: Psychology, Sociology

Michigan State University East Lansing, MI

AFFILIATIONS

KALAMAZOO COUNTY RESPONSE CONSORTIUM - Vice Chair 2022 DETROIT CLUB OF PRINTING HOUSE CRAFTSMEN - Past President



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