MOHAMEDAZIZABDELBARI

**ApplegroveCrescentS.E.T*A*P2,CalgaryAB

Cele:(587)-894-3089email:ads2gb@r.postjobfree.com

SUMMARYOFQUALIFICATION

Morethanfive(5)yearsofexperienceincatering,foodandbeveragemanager.

Morethanfour(4)yearsofexperienceincustomerserviceandcalcenterqualityanalyst.

Strongproblem-solvingskils,senseofresponsibilityandteamwork.

Analytic,conscientiousandhonest

Excelenttelephoneandin-personskils,abletoquicklyestablishrapportwithclients,identify needsandmatchthemwithappropriateresources

Skiledinpersuasivesalestechniques;abletoconveyinformationwithcreativityandsincerity, consistentlywinningnewbusiness

Trilingual:English,FrenchandArabic.

Strongabilitytomultitask

ExcelentMicrosoftOfficeskils

RELEVEANTSKILLS

Catering,Cook:

Prepareandcookorprecookfoodproductsaccordingtoinstructionsortechnicalsheets.

Preparemiseenplace(offood,toppings,saucesetc...)andotherproductsrelatedtocookingand production.

Cleankitchenequipmentafteruseinaccordancewithsafetyandhealthpoliciesandprocedures.

Label,date,storeandrotateingredientsandfoodproductsinthestoragearea.

Communicatedeffectivelywiththechefandotherappropriatedepartmentstoreportany abnormalities(maintenance,defectiveequipment,accidents...)

Performedotherdutiesasassigned

Ensurethesmoothrunningoftheserviceandapplytheinstructionsofthecheforcustomer requests.

Customerservice

Maintainingrelationshipswithlargerclientsbyprovidinginformation,supportandguidance.

Handlingahighvolumeofinboundcalswithinadynamiccalcenterenvironment.

Respondingtocustomerinquiriesandrequests,resolvedissuesefficientlyandprofessionaly.

Identifyingbusinessopportunitieswithcurrentandperspectivescustomers.

Answeredtelephonecalsfrompotentialcustomerswhohadbeensolicitedthrough advertisements.

Qualityanalyst

Listentorecordedcalsliveorside-by-sidewhileprovidingfeedback.

Encouragegoodpracticesanddiscouragebadones.

Identifiedcalsnotmeetingpredefinedstandardsandidentifiedtheproblem.

Implementationofagenttrainingandcoachinginitiatives.

Understandtheorganization'spriorityandassesscalingbehaviorsforregulatorycompliance, cross-selingandpolicycompliance.

Providecustomerfeedbackandinternalcompliancefeedbacktomanagement.

Analyzeddatafrommultiplesourcestoidentifytrendsandpatternsthatcouldbeusedtoimprove MOHAMEDAZIZABDELBARI

19ApplegroveCrescentS.E.T2A7P2,CalgaryAB

Cele:(587)-894-3089email:ads2gb@r.postjobfree.com

thequalityofserviceincalcenters.

Developeddashboardsforseniormanagementtomonitorkeyperformanceindicatorsrelatedto customersatisfaction,holdtime,andagentproductivity.

IdentifiedopportunitiesforprocessimprovementwithintheQualityAssurancedepartment throughanalysisofmetricssuchasfirstcontactresolutionrateandaveragehandletime.

ColaboratedwithotherdepartmentsincludingEngineering,SalesOperations,Finance,Customer Service,andProductManagementonprojectsrangingfromimprovingsalesprocessesto enhancingproductfunctionalitybasedonuserfeedback.

PROFESSIONALEXPERIENCES

Customerserviceandcalcenterquality April2019 July2022 Nexuscontactcenter,Tunis,Tunisia

Catering,Cook February2015 April2019

Pâtisserielescerises,LeKef,Tunisia

Catrering,Cook Mai2009 Janvier2015

Brooklynlounge-Manar2,Tunis

Training

InterninCatering June2005 August2005

KobbetEnnhas,LaManouba,Tunisia

InterninCatering,pastryservice March2005 March2005 Houdagolfbeachclub,Monastir,Tunisia

InterninCatering December2004 December

2004

VilaDidonrestaurant,Carthage,Tunisia

InterninCatering June2004 August2004

AbouNawasElMechtelHotel,Tunis,Tunisia

EDUCATION

Restaurantservicestechnician-diploma(threeyears)

June2006

Institutsupérieurd’hôtelerieetdetourismedeSidiDhrif,Tunisie REFERENCESAVAILABLEUPONREQUEST

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