Customer Service Rep
Resume:
RESUME
Name
Patricia S. Howard
Address
* ***** ** ***** *** Lake, IL 60020
Telephone number
**********.**@*****.***
Objective Looking for a work at home position
Education
Mt San Antiono College Walnut, CA 6/1987
Associate degree in nursing
Experiences
Alorica Inc 3/2016 to 9/2020
Customer Service Rep: Took inbound call for mail order pharmacy. Assisted members with coverage of medications and the copay per their plan. assisted with billing questions.
Alorica inc 8/2015 to 3/2016
coded for lost time for payroll
Alorica Inc 1/2014 to 8/2015
team lead : Assisted agents with giving outstanding customer service. showed agents ways to reduce their handle time. monitored call to confirm that correct information is given out.
Alorica Inc 6/2012 to 12/2013
customer service rep: Assisted inbound calls to refill medications, assist will billing questions.
Language Ability
Fluent in English
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Other skills
Computer program
- Microsoft word
Contact this candidate