Susanne Conaway

ECNEIREPXE

Ttec - CSR

December 2019 - present

FNOL adjuster for USAA insurance

Licensed Property and Casualty adjuster for all 50 states Responsible for obtaining accurate information to file a claim Informing members of their coverages

Assisting members it setting up repairs and rental reservations Assure the member understands the next steps in the claims process

Progrexion - Sales associate January 2019 - December 2019

Sell credit repair to Lexington Law clients

Conduent — Senior Advisor AUGUST 2016 - January 2019

Sell AppleCare to IOS and Mac customers

Outbound follow up calls for customer resolution

Answer incoming calls for Apple iOS and Mac technical support

Consult with tier one iOS advisors to either in technical questions

Take ownership of calls for supervisor requests or when requested by tier one advisors

Make manager level decisions to correct poor customer experiences Assure each customer, I’m there to help them to the best of my ability Relate to the customer that I understand their needs

Acknowledge their needs, by using probing questions to find out the what and why of each situation

Gain agreement that we have either reached a resolution, or are at least on the right path

Commit to the customer that I am with them until the issue is resolved

Dr. Jonathan Schwartz - New patient schedule JUNE 2016 to JULY 2016

Answer all incoming calls for new patient scheduling, from both referring physicians office, and potential patients

Consult with the physician to gain his approval to schedule patients according to his needs

Call patients from incoming fax referrals from referring provider offices Complete intake information, including symptoms and demographics

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SLLIKS

Sales

Effective Communication

Customer Service Leadership

Volunteer/Fundraising

Strong Negotiating Skills

Conflict Resolution

Proficient in the Apple

Operating System

Delivery driver for Postmates, Doordash and Instacart

Uber and Lift driver

Obtain proof of insurance via internet or a phone call

Explain coinsurance, deductibles and copays expected by the patient at the time of service

Ensure that patients fully understand directions for the office and expectations of initial appointment

Understand check in and check out procedures for assisting the front office

Cimmaron Steak House -Server MARCH 2016 to MAY 2016

Greet customers in my section in a timely manner

Make drink and starter suggestions based on the customer needs Suggestive sell any upgrades to enhance their meal selection Answering questions regarding the menu choices

Assist customers in making a selection by product knowledge

Serve food in a timely and friendly manner

Assure customer satisfaction of the taste, quality and accuracy of each order

On the Border - Hostess and To-go orders February 12, 2016 to March 18, 2016

Greeting every customer as they enter the restaurant

Seat the customers according the their needs

Follow a seating chart to assure fair customer count among Take over the phone and in person to-go orders

servers

Assemble orders ensuring all meals are accurate and complete Cashing out customers and maintain a balanced drawer

University of Oklahoma HSC- Patient Account Representative III

April 2007- January 2016

Ensure that all insurance and billing information is entered in a timely and

accurate manner

Consult with patients regarding their insurance benefits and coverage in relation to our services

Coordinate with all office personal to ensure all billing information and documentation is obtained

Interaction with patients in provide a comfortable and professional atmosphere

Maintain a highly professional environment to provide patient security and confidentiality

Contact this candidate