Service Representative Customer
Resume:
Oluwanifemi Olaniyan
Indianapolis, IN *****
***************@*****.***
I can Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
I am a focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. I am also Enthusiastic,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Sales and Client Relationships . Motivated to learn, grow and excel in all ramifications. Work Experience
Customer Care Service Representative
Current FARMBUDDY - Lagos, GU
January 2021 to October 2021
Actively listened to customers' requests, confirming full understanding before addressing concerns. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Collaborated with team members to help expand marketing channels. Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
Reported daily work to Job title, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
Stayed updated with latest marketing concepts and techniques. Provided primary customer support to internal and external customers in fast-paced environment. Offered advice and assistance to customers, paying attention to special needs or wants. Recommended Product or Service to customers, thoroughly explaining details. Educated customers on promotions to enhance sales. Answered customer telephone calls promptly to avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers and improved sales. Responded to customer requests for products, services and company information. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Business Development Associate
Current MCBUDDY DIGITAL SERVICES - Lagos, Lagos
September 2020 to September 2020
Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Planned marketing initiatives and leveraged referral network to promote business development. Networked among local business and community organizations to develop leads and generate business. Researched, analyzed and projected market data for potential markets. Enhanced customer experience using all omnichannel offerings. Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities. Sought out and engaged with customers to drive
Contact
Google Drive
Very Good sales and service using suggestive selling. Negotiated contracts and closed sales with new and existing clients. Education
Bachelor Of Arts
Obafemi Awolowo University - Osun State
Skills
• Sales expertise
Good
Complaint resolution
Excellent
Creative problem solving
Good
Professional telephone
demeanor
Good
Multi-line phone talent
Excellent
Service standard
compliance
Excellent
CRM
Average
Good listening skills
Software
Ms Office
Good
Referees
• Contract Negotiation
• Business Development
• Sales Management
• Negotiation
• Cold Calling
• Salesforce
• Pricing
• Customer service
• Computer literacy
• Computer skills
• Typing
Certifications and Licenses
Google digital skills Africa
August 2020 to Present
Assessments
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Familiar
August 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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