Phoenix, AZ *****
480-***-**** - email@example.com
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS
Upbeat and Positive Personality
Courteous with Strong Service
Customer Retention Strategies
Understanding Customer Needs
Responding to Difficult Customers
Customer Account Management
Data Entry and Maintenance
Upselling Products and Services
05/2021 to 08/2022 Marketing Consultant
TTEC – Phoenix, AZ
Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 15-20 key accounts daily.
Consulted with clients on business issues and developed innovative, high-impact proposals.
Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals. Conducted market research and reported on clients' competition. 05/2012 to 04/2013 Advertising Specialist
TTEC – Phoenix, AZ
Monitored online advertising content by performing minor maintenance and providing informed input on approachability and design. Communicated campaign success and status reports to clients by outlining progress and analyzing known performance indicators. Customized brand message to reach and capture target audience interest and drive engagement.
02/2010 to 09/2010 Enrollment Counselor
Anthem College – Phoenix, AZ
Finalized and processed enrollment applications. Created and followed call scripts and flows to maximize effectiveness.
Reached out to applicants via calls, texts, emails and social media. Met or exceeded enrollment and retention goals consistently. 06/2008 to 06/2009 Senior Account Manager
Discover Financial Services – Phoenix, AZ
Developed deep knowledge of customer businesses and relationship to company objectives.
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions. EDUCATION
High School Diploma
Deer Valley High School - Glendale, AZ
Arizona Certificated Peer Support and Recovery Specialist -May 2020