Customer Service Experience
Resume:
Daniel E. Castellano
Dunedin, FL 34698
Cell: 727-***-**** Email: ********@*****.***
SUMMARY
A highly motivated, dedicated individual with a background in Quality Assurance, Engineering environments and Sales. Major strengths include initiative, detail oriented, problem solving, and a genuine interest in learning new methods and systems. Comfortable working with all levels of personnel including management, engineering and production. Held a security clearance with the U.S. Department of Energy.
WORK HISTORY
NAPA Auto Parts, Palm Harbor, FL 8/2021 to Present
Delivery Driver – Responsibilities include: Delivering and picking up parts from customers
and vendors, ensuring stock room parts are accurately stocked and maintain/check inventory.
Maintain store delivery truck through adherence to safety checklists, ensuring vehicle is
clean, and basic maintenance is done.
City of Clearwater, Clearwater, FL 3/2016 to 5/2021
Park Services Tech II - Responsibilities include maintaining City of Clearwater properties
and equipment in accordance with Parks and Recreation standards. Operate various types
of grounds-keeping equipment including Toro “Z Master” riding mowers and standard
industry hand-held power tools. Possess a Florida CDL B driver’s license and FDOT
Maintenance of Traffic (MOT) Intermediate certification.
Innisbrook Golf Resort, Palm Harbor, FL 2014 to 3/2016
Groundskeeper- Responsibilities include supporting golf operations by maintaining the
golf course and equipment according to resort standards. Operate various types of grounds-
keeping equipment including walk and riding mowers and hand-held power tools.
DEC Carpet Cleaning, Inc., Canton, GA 2007 to 2014
Owner/Operator- Responsibilities included developing and maintaining a customer base of
approximately 500 residential and commercial accounts through various marketing methods
and exceptional customer service. Train and supervise employees, maintain equipment
and customer records.
EDY’S Grand Ice Cream, Atlanta, GA 2006 to 2007
Route Sales Representative - Ice cream sales and distribution through direct store delivery.
Responsibilities included: Acquiring new and servicing existing accounts, merchandising,
managing product shelf space by following plan-a-grams and company procedures.
G&K SERVICES, INC., Cartersville, GA 2005 to 2006
Route Sales Representative – Responsibilities included: Acquiring new and servicing existing
accounts, customer service and sales of industrial work uniforms and related products to stores,
manufacturing facilities and service industries.
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Daniel E. Castellano
1465 Oak Hill Dr. #103
Dunedin, FL 34698
AAR COMPOSITES, INC., Clearwater, FL 1998 to 2005
Quality Assurance Inspector – Responsibilities included:
- Performance of mechanical properties testing, using an Instron 5500R Tensile Testing Machine
and ASTM standards. Physical properties testing of composite raw materials. Preparation of
product and test conformance records for submittal to the FAA.
- Assist Materials Engineer in devising and implementing test methods for evaluating product and
process reliability and supporting research and development efforts.
- Assure supplier conformance for incoming product using various laboratory techniques and
maintain supplier performance records.
- Maintain equipment and tool calibration records and schedules in accordance with Quality
Department procedures.
- In-process and final inspection of assemblies submitted for approval for various Aerospace
industry customers.
DEC CONSULTING SERVICES, INC., Seminole, FL 1996 to 1998
Account Representative – Medical software sales and service. Responsibilities included:
Marketing, sales, installation of software and hardware, and training of Physician’s and staff.
LOCKHEED MARTIN SPECIALTY COMPONENTS, INC., Largo, FL 1980 to 1996
(Formerly General Electric Neutron Devices Department)
Senior Drafter – Detailed product and equipment drawings from design models according to 1984 to 1996
ANSI Y14.5 standards and checked for completeness, dimensional accuracy, simplicity and
clarity. Participated in design review meetings and worked very closely with engineering and
machine shop personnel. Experienced in the use of Pro/ENGINEER, AutoCAD, CADKEY and
Calma DDM computer-aided software.
Quality Assurance Inspector – Performed simple to complex inspection tasks using gauges, 1982 to 1984
calipers, micrometers, optical comparators, and open setup techniques. Graduated from the
General Electric Mechanical Inspection Training Program and completed a number of job-
related courses including: Practical Shop Math, Blueprint Reading and Geometric Dimension-
ing and Tolerancing.
Assembler / Operator – Assembled piece parts and sub-assemblies using soldering fixtures and 1981 to 1981
operating instructions.
Inspector / Tester – Performed visual inspections and electronic tests on brazed piece parts and 1980 to1980
sub-assemblies.
Assembler / Chemical Cleaner – Prepared piece parts for assembly using various industrial 1980 to 1980
chemicals and operating instructions.
ST. PETERSBURG BEVERAGE COMPANY, Largo, FL 9/76 to 7/80
Beer sales and distribution through direct store delivery. Responsibilities included: Sales,
merchandising, building and maintaining product displays, and managing shelf space.
EDUCATION
St. Petersburg Junior College, Clearwater, Florida
Bergen Community College, Paramus, New Jersey
Ridgewood High School, Ridgewood, New Jersey
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