Operations Manager Customer Service

JOEY BONEE

**** * **** **, ****** AR ***** 479-***-****

Email · *********@*****.***

An accomplished and innovative supply chain leader with experience in managing multi-million-dollar P&L, forecasting, workforce planning, production planning, and training. Comprehensive experience in logistics, transportation, process analysis, process improvement, and implementation. Strategic planning that utilizes collaborative leadership skills to effectively translate complex operational concepts not tangible action plans with measurable results.

EXPERIENCE

MARCH 2015 - CURRENT

OWNER, bBB HOLDINGS, LLC

NWA SHOOTING CLUB - Firearm Dealer (FFL Class III)

WATER METER SOLUTIONS – installation and replacement of city water meters. Badger reader specialist/manufacturing. Negotiations and contact bids.

HOT SHOT/HEAVY HAULING – transporting oil rigs, RV campers, and backhauls

OCTOBER 1990 - MARCH 2015

SR LOGISTICS MANAGER, WALMART STORES INC. home office Bentonville, ar

Strategic and tactical planning of merchandising strategies as well as key Supply Chain initiatives including seasonal flow, Back to School (BTS) and Annual Event. Solved for tactical problems on a wide variety of merchandise flow and inventory issues for a varied customer base including Merchandising, Replenishment, Shared Services, Transportation, Suppliers and Operations Training and development for field associates, home office (replenishment, buyer's, planners) and international partners to ensure alignment across the organization and projects.

REGIONAL OPERATIONS MANAGER, WALMART STORES INC. home OFFICE BENTONVILLE, ar

Directed daily operation of Regional Operations Center Region 4 leading 6 Load Logistics Managers. Implemented and supervised track and tracing of store deliveries. Accountable for backhaul revenue and daily forecast driver needs.

OPERATIONS MANAGER TRAFFIC/RECEIVING, WALMART STORES INC. distribution center SEALY, TX

Direct reports included 100 hourly associates, 5 area managers and 2 supervisors. Managed receiving operation for $60 million of inventory. Completed P&L analysis and manpower forecast for the receiving function Set quality and production standards for receiving function. Worked to establish receiving training for startup of RDC 7036. Achieved overall receiving performance to a top 10 ranking on Operations Index within first 3 years of DC opening.

OPERATIONS MANAGER TRAFFIC/RECEIVING, WALMART STORES INC. Distribution center hope mills, nc

Direct reports included 150 hourly associates, 8 area managers and 4 supervisors. Completed P&L analysis and manpower forecast for Receiving function. Established quality and production standards for Receiving functions. Improved performance of the FID area on Operations Index from 30th to 4th in the first year Administered accountability for performance deficiencies and successes.

DIVISIONAL TRAINING MANAGER, WALMART STORES INC. home office bentonville, ar

Developed training guidelines for traffic/receiving for division 7. New DC onsite system and training support. Developed and facilitated ongoing DTS training and materials in 3-day class in the field for regional areas. Presented to many levels of management up to and including Divisional Vice President’s.

AREA MANAGER/SUPERVISOR, WALMART STORES INC. distribution center searcy, ar

EDUCATION

MAY 1990

HIGH SCHOOL DIPLOMA, bradford, ar

MARCH 1988 – OCTOBER 1995

E4 MEDIC, army national guard

SKILLS

Retail link

Excel, Microsoft Suite

Unix, RDS, Wars, Manager Toolbox

Class A CDL w/Haz Mat

FFL Class 3

Written and verbal communication

Customer service

Presentation skills

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