Coordinator Patient Customer Service
Resume:
Javetta L Brown
**********@*****.***
Atlanta GA
248-***-**** (Cell)
248-***-**** (Home)
CAREER OBJECTIVE:
To obtain a challenging and upwardly mobile position in the healthcare organization while facilitating my development as a professional.
PROFESSIONAL EXPERIENCE:
Tenet Health, Coordinator Surgical Scheduling, March 2022 – Aug. 2022
Coordinates OR case schedule
Surgical boarding
Analyze and verify patient information
Pre-Appointment scheduling / Reminders
Answer incoming calls, initiate outbound calls for assigned department
Establish and maintain relations with DMC representatives and office staff
Tenet Health, Call Center Advisor, May 2021 - March 2022
Analyze and verify patient information
Pre-Appointment scheduling / Reminders
Pre-Registration/ Surgical boarding
Obtain and analyze authorizations and referrals
Answer incoming calls, initiate outbound calls for assigned department
Identifies calls of a urgent nature-directing to appropriate physician / department
Huron Valley-Sinai Hospital, Supervisor Patient Access, January 2020 – September 2020
Oversees the development and implementation of goals and objectives
Quality Audits
Ensures staff adhere to high quality customer service
Timekeeping/Kronos
Staff orientation / Training
Recommends, administers and ensures staff adhere to policies and procedures
Employee evaluations
Maintain supply and equipment inventory
Tenet Children's Hospital, Coordinator Patient Access, April 2018- January 2020
Provide leadership for Patient Access/Medicare Processing
Timekeeping/Kronos
Staff Scheduling
Provides training to staff / Ensures adequate staffing levels at all times
Review patient accounts for accuracy / Update verify patient information/ Scheduling Specialty Clinics
Children's Hospital, Supervisor Patient Access/Medicaid Processing, April 2016 – April 2018
Oversees the development and implementation of goals and objectives
Scheduling
Cash reconciliation
Obtain and analyze authorizations and referrals
Timekeeping/Kronos
Staff orientation
Staff training
Employee evaluations
Staff discipline's
Sinai-Grace Hospital, Patient Management Coordinator August 2006 –April 2016
Provide leadership for patient registration
Update and verify patient information
Insurance verification
Train staff
Ensure high quality customer service
Review patient accounts for accuracy
Coordinate work procedures and protocol
Harper Hospital, Patient Management Clerical Associate, August 2004 – August 2006
Medicaid Processing
Assist Patients obtain medical coverage
Insurance verification
Follow-up with FIA on outstanding accounts
Medical Billing
William Beaumont Hospital, Patient Registration, November 2004 – December 2005
Update patient information
Register patients for emergency treatment
Patient admissions
Filing charts and answering phones
Detroit Receiving Hospital, Patient Management Clerical Associate, May 1996 – August 2004
Analyze and verify patient information
Register patients for emergency treatment
Insurance verification
EDUCATION; University of Michigan, Dearborn MI, Major: Sociology, Expected Bachelors of Science, Spring 2023
TECHNICAL SKILLS
Microsoft Office, Invision, EPIC, FirstNet, Medicare Processing, PAI, Simplee, Cerner, Kronos, Schaptbook, AppBar, Medical Terminology Customer Service,
References: Available upon request
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