Store Manager /Customer Service

Jay A. (Tony) Jones

***** ******* ******, ********, ** 90503 l Phone: 310-***-**** l Email: *******@*****.***

SUMMARY

Energetic and detail-oriented customer service professional with over seven years of experience in providing excellent customer service. Have a strong knowledge of the meaning of great customer service and have a strong ability to develop an in-depth understanding of the companies’ product line.

PERSONAL SKILLS

Persuasive speaking, clear communications skills, attentiveness, knowledge of the product, ability to “read” customers, tenacity and empathy.

EDUCATION AND CREDENTIALS

Northwestern Arizona University, Flagstaff, Arizona

Bachelor of Science Degree in Telecommunications – 1984

Pedorthist License – State of California – professional certification with hands-on training. Passed a statewide test for completion. Essential medical category upon approval.

PROFESSIONAL EXPERIENCE

Foot Expressions, Redondo Beach, CA March 2020 – Present

Store Manager and Certified Pedorthist

Manager duties include scheduling and training of employees; building and repairing orthotics; promotion and maintenance of store; supervisor of sales.

Home Depot, Torrance, CA March 2018 – March 2020

Cashier

Dick’s Sporting Goods, Torrance, CA March 2018 – January 2019

Cashier

Whole Foods Market, Redondo Beach, CA March 2017 – March 2018

Cashier

Trader Joe’s, Torrance, CA February 2015 – March 2017

Crew Member

Camera Operator and Technician 1988 – 2012

Freelance Director of Photography, Camera Operator/Assistant and Digital Imaging Technician for all major studios in productions of TV shows, feature films, commercials, music videos and smaller budget shows.

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