Qa Analyst Customer Service

GREGORY GREEN

Quality Assurance Analyst

PROFILE

Enthusiastic, self-motivated, fun-loving

quality assurance specialist with over

** ***** ** ******* **********. I’ve

used my interpersonal skills to work

alongside a team to report defects in

software applications. I’ve acquired

great problem-solving and leadership

skills. I have excellent written and

verbal communication skills and a

proven track record of translating

stakeholder requirements into tangible

deliverables that have always

exceeded expectations. I have years

of experience in every aspect of the

software development life cycle.

SKILLS

• Proficient in manual, agile, kanban,

and waterfall testing

• Experienced with using SQL

statements to search a database for

relevant information in addition to

making updates

• Ability to create test plans and

analyze project impact

• Experienced in creating automation

test scripts

• Worked with the following software:

Microsoft Word, Microsoft Excel, Server

Studio, SQL, Jira, Test Track Pro,

Cypress

CONTACT

PHONE:

623-***-****

ADDRESS:

3538 W. Stella Ln.

Phoenix, AZ 85019

EMAIL:

*********@*****.***

EDUCATION

Collins College

March 2011

Bachelor of Arts: Game Design

PROFESSIONAL EXPERIENCE

HomeSmart – QA Analyst

10/21 – 08/22

• Create smoke test automation scripts

• In depth testing throughout various web and mobile applications

• Trouble shooting issues with clients

• Provide enhancements for improving systems and user experience

• Supplying feedback in daily scrum meetings alongside executives Blueprint Consulting - QA Contractor / Test Lead

11/12 – 10/21

• Developed test scopes that test the functionality of PPSO applications based on expected results derived from the requirements and business rules specific to each application

• Entered all issues encountered during testing in the defect-tracking tool JIRA. Retested the resolved issues and updated TSD documentation with retest results. Used database tools like Server Studio and SQL Server Management Studio to query the database

• Performed regression testing to ensure updated software has not adversely affected previously tested functionality within the release cycles or functionality of the legacy application.

• Created test plans and test summaries for each test cycle

• Assigned project task and monitor test progress. Rebalanced load levels when necessary

Digital Dream Forge - QA Lead

12/10 – 11/12

• Trained new team members

• Daily communication with developers via email and conference calls

• Managed teams of up to 12 members for multiple projects

Contact this candidate