Data Entry Customer Support

Selena Palma

***** ****** ******, ****** ********** 91342

818-***-****- *********@*****.***

Studying business administration, who has 8 years of experience in customer relations, 6 years in an administrative role, and a subject matter emphasis in administrative policies, procedures, team building, and looking for new opportunity to use my talents to learn and grow within a company.

Education

Los Angeles Mission College

Business Administration

Michael Vincent Academy

Certified Make-up Artist

Work Experience

Jorge’s Auto Body Shop, San Fernando, CA Feb 2020- Present

Office Manager

•Overseen implementation of office responsibilities, maintained confidentiality of client’s records

•Managed documents, equipment & material orders

•Handle accts receivables and payables

•Order parts and materials

•Create estimates for walk ins

•Email estimates and photos to insurance companies

•Preparation of incoming/outgoing mail, filing & other general office duties

•P.O.C for greeting families & assisting walk-in potential clients, as well as assisting with intake paperwork.

•Scheduled appointments and arranged client rides to and from locations

LT Generators, Van Nuys, CA Feb. 2018 – Feb 2020

Administrative Support

•First Person of Contact (P.O.C) in an office of over 30 employees

•Creates/Handles all incoming calls for 6 direct lines and intercom system

•Inputs all new clientele private information to PO System-Wintac, most being high profile clientele

•Manages all cold files, scanning of documents, organizing filing system

•Preparation of incoming/outgoing mail, filing & other general office duties

•Conductor of research

Merkow Wholesale Distribution, San Fernando, CA June, 2016 –February2018

Data Entry/Accounts Receivable

•Managed all data entry & customer support functions

•Entered vendor orders, receipts, and invoices into PO system

•Compiled statistical reports in regards to payments, orders, and invoices

•Preparation of incoming/outgoing mail, filing & other general office duties

Skills

•Bilingual (Spanish & English)

•Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); and Social Media(s)

•Advanced in P.O.S Systems

•Flexible/Adaptable/Manages multiple priorities

•Brand Recognition

Other Activities

•Volunteer in local community

•Professional Make-up Artist

•Babysitting

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