Data Entry Customer Service
Resume:
Carmen J. Weir
**************@*****.***
Professional Objective
Spanish speaking business professional with extensive hands-on experience and demonstrate track record in
Utilizing great organizational time management, and clear communication skills. Track record in handling
Multiple, demands consecutively, determining priorities, recognizing risk factors. Ability to consistently
Accomplish objectives through attention to detail and follow-through, experience in handling sensitive and confidential matters and doing files.
Areas of Expertise
Customer Service Clerical Duties Interpersonal Skills
Team Collaboration Critical Thinking Energetic
Cash Handling Microsoft office Proficient Strong work Ethics
Security Officer Highly Organized Problem Solver Abilities
Professional Experience
RM Personnel-El Paso, TX
Administrative Assistant/Accts Payable Coordinator 08/2021-present
Prepare manual accounts payable checks for UMC Fiscal services, check invoices with correct amount paid, bind and file, use series system to print checks, send ach and wire payments in the bank system. Seal checks get them ready to be mailed out. Answer phones, working daily with customers from different vendors. Revising files for Texas Workforce and make sure all participants files are updated and correct on electronic files, plus other duties assigned, answered phone at the reception area or in a specific department and transferring calls as needed. Welcoming visitors to the office, managing digital
Document filing. Perform data entry and use Excel to keep track of files that were assigned.
Trans America Protection Corp- El Paso, TX
Armed Courier 02/2021-07/2021
Transport money and tangible personal property from one place and point to another. Transportation of
Currency and coin processing and other valued added services to financial institutions, retailers and
Other commercial and government entities.
Empire Today-El Paso, TX
Customer Service Associate 04/2019-02/2021
Answering inbound calls, setting and confirming appointments, cancelling and rescheduling
Appointments, take payments with different methods of payment, credit card and checks. Solving
Customer’s issues and complaints. Resolved customer complaints, answer customers’ questions provided with guidance in handling difficult or complex problems and avoid escalation.
Burnett Staffing- El Paso, TX
Data Processor 09/2018-12/2018
Input all information on Medicare and Medicaid members for eligibility of Part D drug coverage. Called
Members to update all current information and process all information in the database and complete all
The member information to CVS.
MDAS-El Paso, TX
Courier 11/2017-04/2018
Transport tangible personal property from one place and point to another. Delivered and pick up metal
Trunks and bags from different banks. Picked up special deliveries from lawyers, payroll and public
Accountants’ in between regular route. Responsible for all deliveries and make sure clients signed for all
Deliveries, excellent customer skills and interpersonal skills and write daily reports on all deliveries done
Daily.
Ciox Health-El Paso, TX
Medical Records Processor 04/2016-04/2017
Processing all release of information requests in timely and efficient manner ensuring accuracy and
Providing customers with highest quality product and customer service. Associate must at all times
Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have
Access to the patient’s medical information and that all releases of information are in compliance with
The request, authorization company policy and HIPAA regulations. Received inbound calls and make
Outbound calls related to release of information for stat transmissions and response to emergency
Requests for doctors, clinics and other hospitals.
Education
Jefferson High School-El Paso, TX (Diploma)
Excel Learning Center-El Paso, TX (Certificate)
References Available Upon Request
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