Operations Associate Marketing Manager

RM

RACHEL MICHELOZZI

****************@*****.*** 313-***-**** Norfolk, Virginia 23503

Business-conscious General Manager bringing over 18 years of experience in service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Also a skilled Bartender offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Process Management

Hiring and Onboarding

Focus and Follow-Through

Recruitment and Hiring

Anticipating Guest Needs

Service-Oriented Mindset

Thrift Store USA Norfolk, VA

Bric Brak/Sorter Operations Associate

08/2021 - 05/2022

Opened bags and cartons received in warehouse, sorted contents according to product type and number and confirmed quality of products received. Thoroughly sorted through containers of donation materials and made determinations on grade or acceptability and priced them to sell. Sorted incoming shipments and separated packages by size, type and destination within warehouse.

The Back Social Club Norfolk, VA

Bartender

03/2019 - 04/2021

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Poured wine, beer and cocktails for patrons.

Collected and organized daily till totals and tips. Trained new bartenders on drink preparation and upselling techniques. Rosie O' Grady's Ferndale, MI

Marketing Manager/Bartender

06/2016 - 12/2019

-Coordinated and designed the placement of cash registers, beer coolers, liquor wells, mixer guns, etc. at the initiation of the establishment in 2009.

-Personally worked with the Bar Inventory Control company, Bevinco to regulate liquor according to state law.

-Trained and competent in managing front of the house and back of the house situations and employees.

-Designed original seasonal drink menus.

-Worked with distributors, various radio channels and clothing lines for special events catering to their products, ex: Burton Snowboards Fashion Show

-Obtained sponsors for charity benefits thanks to my contacts at various companies, magazines and distributors. Including but not limited to: Sailor Jerry Rum, Absolut Vodka, Jameson Irish Whiskey, Red Bull, Google, Yellow Pages, Clear Channel Radio Stations, etc.

Pie Hole Pizza Joint Chicago, IL Tracked monthly sales to generate reports for business development Summary

Skills

Experience

General Manager

08/2012 - 06/2016

planning.

Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Tri-County Educational Center Ferndale, MI

High School Diploma

06/2020

Education and Training

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