Customer Service Crew Member
Resume:
TIATA PERINE
Mobile, Alabama 36606
***********@*****.***
Professional Summary
I am a customer service professional with over 10 years experience. My areas of expertise include management and customer service in which I provide fast, friendly, quality service. I have strong leadership and relationship-building skill. I am a goal oriented individual with a pleasant personality and highly ambitious. I am willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Skills
Self motivated
Team Player
Problem solver
Work History
Team Leader
Chick-fil-A- Mobile, Alabama. 2019-present
Team leaders are responsible for training team members, setting strategy and monitoring progress towards goals
Coach team members
Develop team strengths and improve weaknesses
Identify team goals and evaluate team progress
Resolve conflict
Organize team initiatives
Grill Operator and Salesperson
Waffle House - Mobile, Alabama 02/2016-12/2018
Grilled Meats to customer specifications
Cleaned and maintained kitchen equipment on a regular basis
Prepared an average of 50 orders each shift
Distributed food to team members with efficiency in a high-volume environment
Upheld standards of cleanliness, food handling, and safety
Bussed, cleared, and set tables in quiet and efficient manner
Assisted in cashiering and Point of Sale (POS) system procedures during busy hour
Medical Assistant
Exclusive Residential Service, LLC. - Mobile, Alabama 08/2015-01/2016
Administered prescribed drugs to over 3 patients daily
Reported changes in patient status regarding drug therapy to ensure patient safety and comfort
Took patient vitals signs, height, weight measurements and monitored patient wellbeing
Documented patient information obtained from interviews
Completed all daily living tasks to enhance the quality of life of elderly patients
Transported patient to and from different department
Meat Department Clerk
Walmart- Mobile, Alabama. 02/2015-09/2015
Wrapped, weighed, and filled product efficiency to manage a high-volume of customers
Followed proper safety, handling and cross-contamination procedures
Engaged in suggestive selling while consulting with customers to discuss available meats including different cuts and options
Unload merchandise and stocked display cases with new merchandise throughout day
Operated and sanitized all equipment in safe and proper manner
Shift Manager
McDonald’s - Mobile Alabama. 03/2011-08/2015
Reduced risk by ensuring safety and compliance adherence
Scheduled and assigned daily tasks and activities for crew members
Kept employees operating productively and working to meet business and customer needs
Adhered to company standards and compliance requirements for operations and cleanliness if all areas
Tracked receipts, employee hours and inventory movements
Trained and mentored new employees to maximize team performance
Worked with the management team to implement the proper division of responsibilities
Crew Member
Wendy’s -Mobile Alabama. 06/2009-10/2010
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
Maintained an atmosphere of enthusiastic customer service
Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager on duty
Maintained complete knowledge of restaurant menu, including seasonal and daily specials
Education
Murphy - Mobile, Alabama 2006-2010
High school graduate
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