Data Entry Customer Service
Resume:
Aliyah Soltis
Pittsburgh, PA 15235
**********@*****.***
Motivational leader and organized problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
SKILLS
●Academic Support
●Activities planning
●Business Operations
●Customer service 5+ years
●Emotionally supportive
●Enrichment activities
●First aid/CPR
●Goal and detail oriented
●Inventory management
●Issue and conflict resolution
●Knowledgeable in Excel and Google Docs
●Leadership
EXPERIENCE
Highlands Hospital, Connellsville, PA -Ultrasound Technologist
DECEMBER 2022 - PRESENT
●Perform ACR approved exams on patients. Assist radiologist as needed
●On call hours
●Manage multiple priorities and projects, and display flexibility in a fast-paced work environment
●Maintain the strictest levels of confidentiality
●Data entry and tech notes
●Writing up patient reports
●Discussing exam with patient
●Provide utmost care and support to patient
●Prepare exam room
●Alert appropriate medical staff of any abnormalities that need immediate attention
●Use the ability to solve problems and make decisions
Kohl's, Monroville, PA - Stockroom Operations Associate
JUNE 2021 - DECEMBER 2022
●Lift and unload 50 lbs packages
●Handle customer returns
●Stock the backroom
●Organize the storeroom
●Handle customer return concerns
●Package items
●POC - register operations
●Critical Thinking to problem solve
●Use different forms of technology for returns
●Package Amazon returns
Self Employed Nanny, Latrobe, PA - self employed caretaker
AUGUST 2017 - APRIL 2021
●Regulated childrens schedule to balance rest, learning, and play.
●Monitored playtime to prevent overuse of technology.
●Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
●Engaged with children, providing nurturing, safe environments to promote emotional, social, and intellectual growth.
●Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
●Calculated amount owed for services and collected payment from parents.
Palace Entertainment Idlewild Park, Ligonier,PA - Manager/Supervisor
MAY 2013 - JULY 2018
●Over 5 years in customer service
●Managed six different stores within the park.
●Tackle challenges head on.
●Earned reputation for good attendance and hard work.
●Designed floor layouts, product displays, and shelving layouts to maximize sales and influence customer purchasing habits.
●Opened and closed stores by processing daily paperwork, balancing register drawers, producing staff schedules and preparing deposits.
●Greeted and encouraged feedback to implement positive changes within the store.
●Improved customer satisfaction by finding creative solutions to problems.
●Improved operations by working with team members and customers to find workable solutions.
●Trained current employees on additional job positions to maintain coverage of roles at all times.
●Engaged positively with each customer, providing professional and polite support for sales and service needs.
●Maintained current store, product and promotional knowledge to drive consistent sales
●Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
●Bagged, wrapped, and packaged purchases according to the customers needs.
●Counted cash, made change and stored coupons to keep organized and balanced cash
●Monitored sales floor to identify customers in need of assistance.
●Monitored employee performance and safety, conducting retraining to correct any problems.
●Established and enforced clear goals to keep all employees on the same level and working collaboratively.
●Established solid working relationships with peers through effective communication skills.
●Provided excellent service to customers when face-to-face or through phone conversation.
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EDUCATION
Westmoreland County Community College, Youngwood, PA - Diagnostic Medical Sonography 2020 graduate
AUGUST 2017 - MAY 2020
AWARDS
Throughout my highschool experience I was a part of several school organizations including Key Club, Interact Club, and The Green team. As well as being a part of Big Brothers Big Sisters for two and a half years, and volunteering at the local hospital. All while maintaining grades and juggling sports.
- Volunteer with text crisis line (current)
REFERENCES
KOHL’S
Monroeville, PA
LAUREN KOKONASKI
Latrobe PA
PALACE ENTERTAINMENT (IDLEWILD & SOAKZONE)
2574 US-30 Ligonier, PA 15658
(724) 238- 3666
Mentoring and coaching
Organization
Planning and coordinating
Problem resolution
Project organization
Relationship development
Superior communication skills
Supervision
Team building
Team management
Time management
Contact this candidate