DAWN MAILLE

** ****** ****** **** § Cartersville, GA 30121 § 404-***-**** § ads1q3@r.postjobfree.com

Customer service oriented professional with management, data entry, and healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Ability to facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Academic Honors: Ultimate Medical Academy Dean’s List (GPA – 3.65)

Proficient in resource inventory, Data Entrys, Customer Service.

Committed to ensuring optimal client outcomes.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding

HIPAA Compliance Anatomy & Physiology Computer Information Systems MS Office / MS Word

Medical Transcription Electronic Health Records EHR / EMR Greenway Prime Suite EHR

Office Accounting Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management

EDUCATION

Ultimate Medical Academy – Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2017

Ultimate Medical Academy – Diploma – Medical Administrative Assistant, 2016

RELEVANT PROFESSIONAL EXPERIENCE

Chiropractic Injury Clinics – Cartersville, GA 12/2017 – 02/2018

Data Entry Clerk

Managed the daily operatios, and ensured proper processing of fees and charges.

Submited and recorded billing information necessary for chiropractic service.

Answered phones, scheduled appointments, handled mail, made calls to patients and ordered equipment.

Functioned as the first point of contact with insurance companies and clients.

Step & Fetch It Convenience Store – Cartersville, GA 04/2012 – 12/2017

Retail Store Manager / Customer Service

Trained and instructed employees in job duties and company policies.

Reviewed operational records and reported to project sales and determined profitability.

Provided employees with guidance in handling difficult problems and in resolving escalated complaints.

Placed special orders to ensure customer satisfaction, and handled additional administrative tasks as needed.

ADDITIONAL WORK EXPERIENCE

Wal-Mart – Georgia

Fresh Food Associate – Cartersville, GA 05/2020 – Present

Retail Cashier / Customer Service Associate – Rome, GA 07/2009 – 07/2012

Retail Cashier / Customer Service Associate – Leesburg, GA 11/2002 – 07/2009

Ensure Fresh Food department well stocked and aligned with company standards to ensure compliance.

Processed merchandise returns and exchanges and issued receipts, refunds, credits, and change due to customers.

Maintained communication throughout the ordering and check out process.

Received payment by cash, check, credit cards, and automatic debits, maintaining all cash and media.

Shaw Industries Group, Inc. – Cartersville, GA 08/2016 – 02/2020

Quality Control Clerk

Inspected carpet for defects and operated machines within strict safety guidelines.

Noted problems and rejected defective items and sent them for repair.

Worked within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).

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