Home Agent Customer Service
Resume:
TONIA BROWN
Covington, GA US *****
*****.********@*****.***
Experienced Professional with over 15 years of strong Human Resource, Accounting and Customer Service Experience Experience
Convergys, US November 2017-present
Seasonal Sales Customer Support II
Sales including upsells and cross sales, provide Customer Service for clients and Technical Support, Support for Customer Service/Order Entry Agents, consistently met weekly Sales Quota TeleTech Corp., Covington, GA April 2016 to Present Customer Care Benefits Specialist*Technical Support*Customer Service Representative Enroll employees into desired health care plans and set up flexible spending accounts. Assist with spending accounts inquiries, provide technical support, and assist with web account registration ALORICA, Covington, GA June 2015 to April 2017
Customer Service Team Lead Work at Home Agent
Provided information about products and services. Received and processed a large volume of incoming phone calls from customer or client base. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Resolved customer service or billing complaints by offering credit. Communicated with a clear, distinct voice. Maintained effective working relationships with customers. Strategically targeted customers for increased sales. Provided sales support.
Mary Kay, Inc, Conyers, GA 2013 to 2015
Beauty Consultant
Market Products by mail, brochures, or word of mouth •Set appointments •Facilitated recruiting/sales events Hawthorn Suites and Resort, Conyers, GA 2005 to 2013 Office Supervisor
Received multiple promotions-from Front Desk Agent to Assistant Executive Housekeeper and to Front Office Supervisor) •Prepared Daily/Monthly reports and Bi-weekly schedule for all departments •A point of contact for merchant relationships. •Scheduled recruitment events. •Provided support to Sales and Human Resource Skills
Accounting, Adobe Photo deluxe, Billing, Brochure Design, Business Intelligence, Call Center, Clerical, Credit, Customer Relations, Customer Service, Data Entry, Event Management, Front Office, Hospitality, Human Resources (payroll and insurance/benefits, Marketing, Microsoft Excel, Microsoft Mail, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Newsletters, Office Management, Recruiting, Reservations, Sales, Sales Support, Supervisory Skills, Switchboard Operator
Hospitality Software OnQ, RMS, RoomKeyPMS, and MSI CloudPM Certifications and Professional Licenses
Certificate: Customer Service Support/Call Center/Teleservice Operation Certificate, Georgia Perimeter College, 2009; Georgia
National Career Readiness Certificate™
Gold level attained, ACT, 06/07/2007; Georgia
Education
Georgia Perimeter College, Covington, GA
Associate of Business Administration (ABA): Business Administration 06/2017
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