Administrative Assistant Customer Service

Chekaisha Fuqua

**** ********** **. *******, ** *8224

Primary – 313-***-**** Secondary – 248-***-****

E-Mail: **********@*****.***

PROFESSIONAL GOAL

My Professional goal is to incorporate my Administrative, Client Services and Customer Care experience within an organization whose primary focus is superb Customer Service satisfaction. I am looking to become a vital part of a company that will continue to promote excellence and recognize the potential in its employees and its company’s mission. EMPLOYMENT HISTORY

07/2019 – 03/2020 Soil and Materials Engineers, Inc. (SME) Detroit, MI Administrative Assistant

Managed all responsibilities pertaining to the corporate mailroom including but not limited to, delivering packages to various individuals and offices. Weighing and providing accurate postage totals for required packages. Mailing sensitive testing resources and packages utilizing all delivery service methods (USPS, UPS, and Fed Ex).

Scanning, purging and filing corporate documents and confidential forms both manually and electronically.

Served as multi line receptionist when needed.

Managed Corporate Wellness Program and completed other Administrative services as required by Upper Management. 10/2011 – 07/2019 First Behavioral Choice Detroit, MI

(10/2014 – 07/2019) - Office Manager

Managed office and scheduling of Staff and Contracted Vendors. Completed and Submitted Time Sheets to Accounting for Payroll.

Researched and developed relationships with pending and future clientele also completed general administrative tasks.

Managed CEO’s calendar and organized meetings with various vendors and assist with the organization of functions for clients.

(10/2011 – 10/2014) - Administrative Assistant/Intake Specialist

Managed phone lines and completed the intake process for new and existing clients.

Filed client records and managed documentation related to each case.

Processed referrals and determined whether the individual was scheduled. Registered patients for medical appointments.

Entered data in required system about patients for future visits for the Psychiatrist and Pharmacists within the clinic. 02/2008 – 09/2011 State of Michigan – Private Duty Detroit, MI Child Care Provider

Instructed children ages 1-12 in healthy living and good habits.

Sanitized and cleaned toys, cleaned play equipment, and other areas as needed.

Dressed children, changed diapers when required.

Observed and monitored children’s play activities and promoted interactive learning activities. 04/2006 – 02/2008 Metro P.C.S Detroit, MI

Sales Representative

Sales and activation of cellular phones, counting and stocked inventory.

General Customer service, opening and closing the store.

Recommended and assisted customers with their purchases.

Generated purchases, and received and processed cash and credit payments.

Answered questions regarding inventory merchandise. Chekaisha Fuqua

9211 Manistique St. Detroit, MI 48224

Primary – 313-***-**** Secondary – 248-***-****

E-Mail: **********@*****.***

Education

Professional Careers Academy Office Professional; 2011 Detroit, MI ROSS IES Career Training and Development; 2011 Detroit, MI Harris Adult Education High School Diploma; 2002 Detroit, MI

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