Cono Miguel Cardinale

Panama City, Panama - +507-****-**** - ads1of@r.postjobfree.com - www.linkedin.com/in/conocardinale PROFESSIONAL SUMMARY

Seasoned IT professional, expert in Project Management, IT Service Management, and Digital Transformation with more than 30 years of experience, with strong knowledge of Software Development methodologies in waterfall and Agile. A proven leader, visionary, and pragmatic with excellent team and stakeholder management. I offer my passion for my work and my desire to be part of a winning team that shares with me my interest in leaving a legacy. My vision of life is to learn every day and I get deeply excited when I can use my experience and knowledge to benefit something bigger that challenges me as a professional and as a person. SKILLS

o Very good team spirit, positive attitude, learning ability, enthusiastic, motivated, and adaptable, with strong strategic and analytic thinking skills, collaborative, resilient, and exceptional written and oral communication skills.

o Solid understanding of the Software Development Life Cycle and digital transformation process, ability to lead and motivate teams to produce deliverables within the time and costs, and manage multiple cross-functional project teams.

o Outstanding stakeholder relationship and customer service skills. Thrive and enjoy working in fast-paced environments, with self-initiative, and productive work without supervision. o Strong negotiation and problem-solving skills, excellent time management, task planning, and prioritization skills. Logical and analytical. Comfortable making decisions under pressure. o Expert using computer tools (Word, Excel, PowerPoint, MS Project, Jira, Confluence, Trello, among others). o Languages: Spanish, English, and Italian

WORK EXPERIENCE

Banesco Bank Panamá, Panamá.

Application Support and Maintenance Manager. 11/2020 – 07/2022 Led multiple and complex cross-functional IT projects, within the IT project portfolio ensuring that projects were completed on time and within the approved Budget. Coordinated the technical specialist’s team who performed the application support and maintenance for more than 70 business applications.

As part of the Digital Transformation Program, led the technical solution design for +350 issues raised during the Discovery project, turning those findings into automation initiatives, which were closed releasing more than 40K hours of effectiveness.

Raised incidents and requests SLA’ compliance level from 70% to 92% of average monthly.

Ensured successful delivery of analysis, design, and implementation for more than 50 projects/requirements in 2021 and about 30 in 2022, spanning over 70 applications, with a combined annual project budget of over $4.0M.

Led the new platform implementation project for issuing and sending account statements, reducing generation, and sending time from 48 hours to 4 hours.

Banesco Bank Panamá, Panamá.

IT Senior Project Specialist. 06/2020 – 10/2020

Coordinated and oversaw the IT project portfolio. Acted as the liaison officer between the business units and IT.

Managed the IT project portfolio by providing weekly follow-ups on projects, and maintaining execution as planned in 100% of the projects.

Managed, coached, and mentored technical leaders and business area managers on traditional and Agile projects methodology, processes, and best practices Multibank Inc., Panamá.

Business Relationship and Systems Development Senior Manager. 08/2015 – 03/2019 Coordinated and supervised all technical projects within the IT project portfolio. Oversaw the business analysts and development team of 45 people. Played the liaison role between IT and business units.

Led the two phases of the CRM SIEBEL optimization project, which incorporated 35 improvements, increasing executive productivity by more than 60%.

Reduced development and delivery times by around 50% in requirements and project attention by leading the Agile SCRUM methodology implementation project.

CredicorpBank S.A., Panamá.

Information Technology Manager. 05/2012 – 08/2015

Oversaw all aspects of technology. Actively participated in the IT strategic plan and project portfolio definition. Led the IT projects execution, including applications projects, and infrastructure projects.

Coordinated the Banking Core and Internet Banking technological platforms stabilization and optimization project, increasing the monthly service availability up to 98%.

Led Banking Core loan module updating project with which it was possible to reduce customer service times by more than 50% and to increase product sales by 30%.

Achieved 25% of cost reduction with bank’s server’s platform consolidation and virtualization, and Oracle database cluster design and implementation projects. HSBC Bank, Panamá.

Senior Project Manager. 09/2011 – 04/2012

Led the corporate project program to set up the infrastructure and database for the generation of international regulatory reports requested by the bank's head office in London. Banorte Banco Comercial, C.A., Caracas, Venezuela. Information Technology Vice President. 09/2008 – 01/2010 Coordinated the IT strategic plan elaboration, managed the Projects portfolio, and oversaw the technology platform, infrastructure, communications, information security, users support, and software development.

Led the Banking Core Migration and Optimization project. Achieved reducing incidents by more than 90%, savings of more than US$10 million.

Contributed to increasing new customers by 12% by completing the new Online Banking implementation project.

Reduced response times by 30% and increased the cases attended by more than 40% with IT service processes implementation project based on ITIL best practices; I also promoted the IT Project Management Office setup. EDUCATION

Universidad Católica Andrés Bello (UCAB)

Specialist in Project Management

Caracas, Venezuela

09/2003 - 07/2005

GPA: 4.75

Universidad Nacional Experimental Politécnica Antonio José de Sucre

Diploma in Industrial Management, Total Quality

Barquisimeto, Venezuela

09/1993 - 09/1995

GPA: 4.5

Universidad Centro Occidental Lisandro Alvarado

B.S. in Systems Engineering, Information Technology Barquisimeto, Venezuela

09/1985 - 12/1990

GPA: 4.71

PROFESSIONAL CREDENTIALS

o Specialization in Digital Transformation Program, The George Washington University School of Business, Panamá, June to October 2020.

o SCRUM Master Certified, ScrumStudy, USA, August 2020, #792575. o Advanced English & IELTS Preparation Course, International Language Academy of Canada (ILAC), Toronto Canada, September-October 2019.

o COBIT 5 Foundations, Global Advisor / ISACA, Panamá, August 2017, #200******* o ITIL v3 2011 Foundation Certificate, EXIN, Panamá, December 23er, 2013, # 00270205 o Project Management Professional (PMP) Certificate, Project Management Institute (PMI), Panamá, March 19, 2011. PMI ID: 1027704, PMP #: 1397337

VOLUNTEER WORK

Volunteer in the XXXIV edition of the World Youth Day Panama 2019 Jan 2019 - Jan 2019 Archdiocese of Panama • Panama City, Panama

o I supported the organization and execution of activities prepared for visitors as part of the agenda of the day in my parish.

Volunteer Jul 2020 - Jul 2022

Banesco Bank • Panama City, Panama

o Participated in 3 beach clean-up activities.

o Collaborated in a plastic collection initiative to support a children’s playground construction. Volunteer Brigadier Sep 2015 - Mar 2019

Multibank Inc • Panama City, Panama

o I led the brigade team of my unit and participated in training courses on emergency management, fire control, first aid, and personnel evacuation.

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