Customer Service Assistant Manager
Resume:
Richard Navejar
General Manager
San Antonio, TX 78244
********@*****.***
I'm currently working as a Customer service Manager for Walmart. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Botanas Mexican Restaurant - Milwaukee, WI
June 2012 to September 2017
Responsibilities
Assisted in the overall operations of the business. Involved the hiring and interviewing process. Trained and motivated a staff of 20-25 employees to meet restaurant needs. Managed and assisted General Manager in vendor and customer relations.
Accomplishments
I built and motivated a strong team to provide great customer service; for example my model was to have a rapport with all customers to ensure customer repeat. I gained respect and trust from BOH and FOH employees.
Skills Used
I demonstrated strong leadership skills;ability to lead others. Communications/Interpersonal skills; ability to develop relationships with customers and employees. Fluent in English and Spanish. Proficient in Micros POS systems. Knowledge in other POS systems. General Manager
La Fuente Restaurant - Milwaukee, WI
2009 to 2012
Oversaw two locations; managed different areas of restaurant operations such as customer relations, vendor relations, and inventory control. Hired, fired, and trained and motivated new staff to meet company needs. Controlled labor cost on a daily basis by scheduling the adequate amount of staff. Helped promote business through social media (Facebook). Maintained a friendly environment for staff and customers. Maintained the cleanliness and sanitation standards of the restaurant by routine checkup of the cleaning done by staff. Searched the market regarding new dishes, drink specials, and latest trends in restaurants that could improve and drive more business. Recruiter
JNA Staffing - Milwaukee, WI
2007 to 2009
Recruited qualified candidates for three companies for skilled trades positions
• Conducted criminal and drug screening
• Conducted reference check
• Maintained client expectations, by placing qualified candidates who performed efficiently for clients
• Build relationships with shift supervisors and company managers JR. Recruiter
Roundy's Inc - Milwaukee, WI
2004 to 2006
Assisted in the recruitment process
• Phone screened candidates
• Interviewed qualified candidates
• Conducted criminal and background screening
• Conducted reference check
• Cold Calling
Assistant Manager/Server/Bartender
La Fuente Restaurant - Milwaukee, WI
2000 to 2004
Assisted in the FOH Operation of the business
• Scheduled, trained, motivated, and supervised a staff of 25
• Handled customer complaints
• Took orders and served drinks
• Answered questions regarding menu
• Assisted with cleaning to opening or closing of restaurant
• Cash handling
Education
Associate in Business Management
Bryant & Stratton College - Milwaukee, WI
2004
Skills
• Fast Food
• Customer Service
• inventory
• Training
• Scheduling
• Operations
• Inventory Management
• retail sales
• Team Building
• Word
• Payroll
• Cash Handling
• Customer Service Skills
• Management
• Merchandising
• Microsoft Excel
• Sales
Certifications and Licenses
TABC
Additional Information
Skills & Qualifications
Extensive Professional experience in Restaurant Management in the following positions of responsibility; General Manger; Assistant Manager; Serving; Bartending. Strengths; Strong Leadership/Managerial abilities (Able to motivate and lead a staff of 25; Excellent Communications /Interpersonal skills. (able to develop relationships with customers and employees); resolve problems quickly and efficiently to ensure happy customer satisfaction and happy employees. Fluent in English and Spanish and Proficient in Micros POS Systems.
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