Team Member Customer Service
Resume:
Scott McCurdy
Citrix Engineer Level III
Name:
Scott Aric McCurdy
Location:
Cumming, Ga. 30040
Phone:
Email:
***********@*****.***
22years of experience in the IT Industry with 12 years working with Citrix, Application and Server Virtualization.
Certifications: CTX273676 (all certifications are attached in pdf format)
Citrix Certified Administrator
CCI 2008 Teaching Authorizations
Citrix Certified Sales Professional
Citrix Certified Administrator for XenDesktop 4
CCSP 2009 for Server Virtualization
CCSP 2010 for Server Virtualization
CCSP 2010 for Application Delivery
CCSP 2010 for Application Networking
CCSP 2011 for Application Networking
CCSP 2011 for Server Virtualization
CCSP 2010 for Desktop Virtualization
MCP
Certified Web Developer
CPR and AED From Children’s Healthcare of Atlanta.
Education:
High School Diploma
Languages:
English (Native)
Brazilian Portuguese (fluent)
Spanish (Conversational)
References:
1.Brodrick Batts Babbtech CEO *******@********.*** 470-***-****
2.Loretta Jones ThyssenKrupp NA Project Manager ********@*******.*** 404-***-****
I worked with Loretta on a 20 month project, migrating XenApp 4.5 to 6.5. Loretta was the project manager for this project.
3.Derek Holland ThyssenKrupp NA Manager **************@*****.*** 678-***-****
Hiring manager at ThyssenKrupp NA. DOCops manager. He was my manager for 2.5 years.
I’ve had the pleasure of consulting and being engaged for Citrix migration Projects, Administration and IT Director for enterprises such as:
2008-2011
Domestic and International Support
Citrix Systems, Inc
Frontline Citrix product/multilingual support for NA and LAC
2011-2012
Citrix Deployment and Administrator
McKesson Corp.
XenApp 6.5 migration project
2012-2014
Citrix Administrator & Migration Engineer
BlueCross BlueShield of Tennessee
XenApp 6.5 migration project, XenApp 7.6 migration project
2014-2016
Citrix Administrator & Migration Architect
ThyssenKrupp NA / T-Systems
XenApp 6.5 migration and management
2017-2018
Citrix Administrator BlueCross BlueShield of South Carolina
High Security XenApp 7.6 Farm Administration
2019-2021
Citrix Migration Consultant
SunTrust/Truist
XenApp &, XenDesktop Migration
2021-2022
Citrix Engineer
Children’s Healthcare of Atlanta
XenApp &, XenDesktop Migration, Administration and Engineer
Various migration and admin projects 04/2022-10/2022 Remote
Citrix Administrator and Engineer
Support and administration for PVS and MCS
Administration of StoreFront
XenApp and XenDesktop migration and decommission from 7.15 LTSR to 2204.1
Interface with business and developers to gather Citrix and application requirements.
Daily farm and monitoring.
End user support
Multiple datacenters for production and DR contingencies.
FSLogix, Profile Unity and Citrix profile management.
Citrix ADC support
VDI & VDA creation, patching and support
Children’s Healthcare of Atlanta 09/2021-3/2022 Remote
Citrix Administrator and Engineer
Support and administration for PVS
NetScaler Management and Analytics System
Administration of StoreFront
XenApp and XenDesktop migration and decommission from 7.15 LTSR to 2204.1
Interface with business and developers to gather Citrix and application requirements.
Daily farm monitoring.
End user support
Multiple datacenters for production and DR contingencies.
FSLogix, Profile Unity and App layering management
Active/Active GSLB Virtual Server with dual pair ADC Netscalers
NetScaler support, including security releases and upgrades. Citrix ADC Release 13.1 Build 21.50
VDI & VDA creation, patching and support.
SunTrust/Truist (Contract) 09/2019-05/2021 Remote
Citrix Migration Engineer
Support administration and migration for PVS 7.1, UPM 5.4, StoreFront 3.5 products
XenApp and XenDesktop migration and decommission from 6.5 to 7.15 LTSR
Application and Presentation server migration and decommission from Windows 2008 R2 to 2019
Interface with business and developers to gather Citrix and application requirements.
Daily farm monitoring and multi-farm health checks.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
VDI & VDA creation, patching and support.
Sterling Talent Solutions (Contract) 09/2018-10/2019 Marietta, Ga
Citrix Administrator/Engineer III, Offshore Team Lead
Support, administration and migration for 6 existing XenApp 4.5, 5 & 6.5, XenDesktop 7.1, 7.6, & 7.15 farms
Support and administration for PVS 7.1, UPM 5.4, StoreFront 3.5 products
Worked with Citrix MCS for XenDesktop delivery and expansions
Application and Presentation server migration and decommission.
Interface with business and developers to gather Citrix and application requirements.
Daily farm monitoring and multi-farm health checks.
NetScaler Management and Analytics System, utilizing Global Server Load Balancing between Production and DR datacenters.
Assists management with hiring processes and new team member training, for offshore L2 & L3 engineers.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
VDI & VDA creation, patching and support.
Manage team member ticketing and SLA adherence
Cushman & Wakefield (Contract) 04/2018-09/2018 Sandy Springs, Ga
Citrix Administrator, Migration Architect & Offshore Team Lead
Support and administration and migration for 6 existing XenApp 5 & 6.5, XenDesktop 7.1, 7.8, & 7.15 farms
Support and administration for PVS 7.1, UPM 5.4, StoreFront 3.5 products
Worked with Citrix MCS for XenDesktop delivery and expansions
Co-architect of migration from 6 existing XenApp and XenDesktop farms to one XenDesktop 7.18 farm.
Design process for daily health checks of production systems related to Citrix products.
Application troubleshooting.
Interface with business to gather Citrix and application requirements.
Daily farm monitoring and multi-farm health checks.
Support of team manager and perform technical duties.
Assists management with hiring processes and new team member training, for offshore L2 engineers.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Manage team member ticketing and SLA adherence
BlueCross BlueShield of South Carolina (Contract) 08/2017-04/2018 Columbia, SC
Citrix Administrator/Engineer Level III
Run engineer for Citrix environments servicing Medicare, BCBSSC, TriCare and Medicaid.
Profile Management
PVS troubleshooting
Application troubleshooting
VDI & VDA creation, patching and support.
Daily health monitoring of multi-farm health.
NuRock Management parted due to unethical requests 11/2016-6/2017 Alpharetta, GA
IT Director Citrix Engineer Level III
Managed Citrix XenApp farms 4.0 & 4.5 over Hyper-v.
Migrated XenApp migration from farms 4.0 & 4.5 to 6.5
Began migration of existing Citrix farms to new 7.9 farm.
Managed Wyse thin clients, in corporate offices and remote offices.
Managed and upgraded Drobo storage
Designed and implemented change processes.
Implemented Peplink balancer in conjunction with boat-side bandwidth joining
Site set-up for remote leasing offices, including ISP setup, WAN printing, local PC setup, scan-to-email, and assistance with phones.
Active directory management, including GPO adjustments, user management.
New computer setup
I managed the USL (United Soccer League), network and devised processes for new computer setups, site backups.
Completed email migration to O365.
Completed password reset project for all users. (All users; passwords were the same).
Assisted with phone migrations.
Organized and maintained IT rooms, closets and racks
VDI creation, patching and support.
Female Owned Company
ThyssenKrupp, NA/T-Systems NA position eliminated 04/2014-11/2016 Alpharetta, GA
Citrix Administrator/Engineer Level III
Implementation engineer and consultant for new XenApp 6.5 deployment.
Management of 20 month migration from PS4.5 to XA6.5, including application migration, application backend server migration, GPO, XD, ThinPrint and Application/OS compatibility.
Primary migration engineer for final 4 months of migration project.
Administration of XenApp/Presentation Server 4.5 & 6.5 Platinum Edition in enterprise environment.
Installation and setup of third party software on hosted Citrix servers and
VMWare/vSphere usage and management of VMWare servers
Trouble ticket management.
Emergency, downtime, application and Farm maintenance.
Designed, Maintained and updated Citrix PVS 7.3.1 images.
Production updates and new installs on XenDesktop images.
Lead project engineer for migration of in-house developed applications from 32-bit to 64-bit Citrix farms.
Adhered to strict change management procedures.
Primary support and admin for Symantec eVault v10
Lead development of XenApp 7.5 POC for XenApp migration from 6.5
Responsible for image updates to XenApp Server 6.5 and XenDesktop images.
Sole administrator of XenDesktop 5.6
Sole Administrator of Citrix PS4 farm. Avg 280 users
Sole administrator of XA 6.5 farm. Avg 580 users
VDA creation, patching and support.
Sole administrator of PVS 7.3.1
BlueCross BlueShield of Tennessee (Contract) 11/2012-04/2014 Chattanooga, Tn / Remote
Server/Apps Engineer / Citrix Administrator
Lead implementation engineer and consultant for new XenApp 6.5 deployment.
Administration of XenApp/Presentation Server4, 4.5, 5 & 6.5 Platinum Edition in enterprise environment.
Migration of applications from versions 4.5 & 5 XenApp to version 6.5
Installation and setup of third party software on hosted Citrix servers.
VMWare/vSphere usage and management of VMWare servers
Trouble ticket management.
Emergency, downtime, application and Farm maintenance.
Troubleshooting of Appsense profile management.
Maintained and updated Citrix PVS images.
Packaging and streaming of aprox. 300 Offline applications, maintaining compatibility with Appsense.
Implementation of Verint Ultra in XenApp 6.5 farm
Packaging and streaming of Appsense Environmental Console for Citrix use.
Production updates and new installs on XenDesktop images.
Lead project engineer for migration of in-house developed applications from 32-bit to 64-bit Citrix farms.
Adhered to change management procedures
Worked closely with Infrastructure team in the creation of new XenApp 6.5 images as well as managing those images in a load balanced PVS 6.5 environment.
DynaSis Corp position eliminated 3/2012-10/2012 Alpharetta, GA
Server/Apps Engineer / Citrix Administrator
Lead implementation engineer and consultant for new XenApp 6.5 deployments from the ground up. Including domain design, VMWare server spin up, resource acquisition
Administration of XenApp/Presentation Server4, 4.5, 6,6.5 Platinum Edition in enterprise environment.
Administration of shared/hosted farms and individual “bubble” farms dedicated to single company entities.
Hosting domains, GPO design and administration
Installation and setup of third party software on hosted Citrix servers.
VMWare usage
Using procmon, process explorer and windbg
Support for multiple Web Interface Servers.
Trouble ticket management.
Emergency, downtime, application and Farm maintenance.
UPM design and deployment.
Design of Citrix Provisioning services.
Packaging and streaming of Offline applications.
Exchange server maintenance.
Network management including sonicwall setup and administration
McKesson Corp (Contract) 8/2011-3/2012 Alpharetta, GA
Implementation Engineer / Citrix Administrator
Lead implementation engineer and consultant for new XenApp 6.5 deployments from the ground up. Including domain design, server spin up, resource acquisition and assignment and application publishing.
Installation of XenApp/Presentation Server 5 and 6 Standard, Advanced, Enterprise and Platinum Editions in enterprise environment.
Application installation.
Hosting-Hospital domain / trust support, GPO design,
Installation and setup of domain server, users and computers.
Image retention, duplication and edit using VMWare and PVS.
Support for Web Interface.
Hospital staff / end user support.
Using procmon, process explorer and windbg
Trouble ticket management.
Change control management.
Scheduled monthly downtime, application and Farm maintenance.
Citrix Systems, Inc. left to consult 2/2008–8/2011 Roswell, GA
Product Support Specialist
Application Enumeration, Application Launching, Reconnects, connection limits, Crashes IMA Service MOM, SCOM, Special Folder Redirection, Server Crash / BSOD, Time Zone Redirection, WMI, Workspace Control, XML, Zone Preference & Failover, AMC/ASC/CMC/DSC, Application Publishing, Data Store/LHC, Design/Implementation, Install/Uninstall, Installation Manager, Licensing, Power/Capacity Mgt, SDK, Upgrade/Migration, Workflow Studio, XenApp Connector for SCCM, XenApp 6 Migration Tool, Application Hangs, Citrix Receiver, Clipboard Mapping, Content Redirection, CPU/Mem Optimization, Dazzle, Dynamic Session Reconfiguration, ICA Client/XenApp Plugin, Receiver for mobile devices, Load Balancing, Login/Authentication, Merchandising Server, Multi Monitor, Networking, Novell, Performance, Profile Management, Seamless Windows, Secure ICA/SSL Relay, Session Reliability, Session Sharing, SmartAuditor, Smartcards, Speedscreen/HDX, Virtual IP, Application Isolation, Application Streaming Audio, Client Drive Mapping, COM Port Redirection, Conferencing Manager, Configuration Logging, Health Mon/Recovery, PDA Synchronization, Printing, Resource Manager, Shadowing, TWAIN Redirection, USB Plug/Play
Installation of XenApp/Presentation Server 4.0, 4.5, 5 and 6, 6.5 Standard, Advanced, Enterprise and Platinum Editions
Using procmon, process explorer and windbg
Product support SME for User Profile Manager
Product support for Web Interface 3-5.4
Knowledgebase article contributions for internal and external (public) use on a monthly basis.
Translation for Portuguese speaking customers needing support for NetScaler, XenServer and XenDesktop products.
XenDesktop administration and implementation.
Consultant for new XenApp 4.0, 4.5, 5, 6 and 6.5 deployments from the ground up.
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