Medical Billing Customer Service

VERONICA HUEZO

OBJECTIVE

To obtain a satisfying role with a responsible company which offers growth and training within an essential field.

PROFESSIONAL SUMMARY

Dependable and effective essential worker in a driver and delivery role throughout the pandemic.

Proven ability to supervise, anticipate critical issues, work well under pressure, and foster teamwork.

Three years of experience as a Behavioral Therapist wherein I demonstrated a high level of compassion as well as full adherence to each child’s Individualized Education Program.

Proficient in Excel, Word, Outlook and PowerPoint. 10 Key by touch. Type 55 wpm.

Knowledge of CPT/ICD-9 Coding Insurance Billing,

HCBCS, medical billing and terminology.

PROFESSIONAL EXPERIENCE

DELIVERY DRIVER

March 2020 – Current – Fedex Home, Sun Valley, California

Responsible for conducting timely delivery of packages within a routine delivery route while operating a company van.

Maintained cleanliness and reported maintenance concerns of company van.

Assisted in the loading, sorting and retrieving of packages during times of influx.

Interacted with management, staff and clients to ensure efficiency and superb customer service.

CUSTOMER SERVICE REPRESENTATIVE

February 2017 – March 2020 – Western Motor Sports, Sylmar, California

Provided excellent customer service in a very fast-paced environment.

Troubleshot customer complaints and issues as required.

Assisted with special projects and performed general office duties.

RECEPTIONIST

January 2013 – February 2017 – Winnetka Dental, Winnetka, California

Checked in patients for appointments

Took Co-Pays

Verified Insurance Coverage

Scheduling and cancelling patient appointments

Handled heavy phone lines on a daily basis

Filed/organized patient’s files within our patient’s database

BEHAVIORAL THERAPIST

October 2010- January 2013 - CPC California Psych Care, Inc., Van Nuys, California

Conducted one-to-one applied behavior analysis utilizing various evidence based methods including but not limited to discrete trial training, behavior chaining procedures, incidental teaching, implementing behavior plans, recording and graphing data.

Adherence of necessary compliance in providing excellent services and input with regard to each child’s Individualized Education Program that I served.

Traveled to client’s home or school to provide scheduled services.

Received ongoing training and eagerly participated in various workshops to gain knowledge in my field.

EDUCATION

Everest College, Reseda, California – Completed training to obtain certification in Medical billing and coding.

Sylmar High School, Sylmar, California – High School Diploma – General Studies

REFERENCES

Available upon request

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