Carly Triplett
Customer Service Professional with 10+ Years of Expertise in Customer Satisfaction and Feedback Management
Axton, VA 24054
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Customer-Centric, service driven Customer Service Representative with an extensive record of dealing with Conflict Situations especially in high-pressure conditions and aspiring to apply the experience I've gained in the call center to offer excellent service and help make your brand better. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
The Results Companies - Stuart, VA
September 2011 to March 2020
During my time with The Results Companies I was able to gain a great deal of call center experience. I started as an agent on the phone, then moved to a supervisory role and closed my time with them as a new hire classroom trainer.
Education
General Education Diploma
Center for Community Learning - Martinsville, VA
June 2008
Skills
• De-Escalation SME
• Customer Service (10+ years)
• Call Center Management (5 years)
• Customer Centric Philosophy
• Attentive and Empathetic
• Data entry (5 years)
• Typing - 40wpm / 98% accuracy (10+ years)