Kimberly Donaldson

*** ******* *** **** # ** Dorchester, MA 02124 • 617-***-**** • ads1co@r.postjobfree.com

Regional Credit and Collections Manager

Dedicated professional with 10+ years in Credit and Collections. Demonstrated ability to establish and maintain relationships with all levels of staff and management as well as both internal and external clients. Self-motivated natural leader who works well independently or as part of a team. Detail oriented, excellent communication & organizational skills with a proven ability to multi-task and prioritize multiple responsibilities.

Experience

Robert Half International — Dedham, MA- March 2007 – August 2019

Regional Credit & Collections Manager- July 2013 – August 2019

Responsible for all training of new hires and re-training 9 direct reports, development and mentoring of tenured staff ensuring our team fully understood and complied with the policies and procedures as well as goals and success drivers

Credit Risk- Responsible for the team’s compliance with adherence to assigned credit limits to mitigate risk. If Sales team opted to assume additional risk I was responsible for obtaining necessary approvals and managing that process as well

Built and supported strategic relationships with Sales management on the East Coast to assess and communicate Credit Risk in turn minimizing bad debt to 0.15% on $ 500M in annual receivables

Coordinated with various back office departments within RH such as Billing and Cash in a customer service capacity to facilitate resolving AR issues

Decisively drive resolution on aged accounts by establishing payment plans, negotiate disputes or prepping and referring accounts to Recovery when necessary

Support the Area Director and National VP as needed

Responsible for running and logging all auditable bi-weekly/monthly/quarterly reporting in regard to 120+, branch reviews, desk reviews, annual performance reviews

Senior Credit & Collections Manager- April 2012- June 2013

Responsible for all training of new hires and re-training, development and mentoring of tenured staff ensuring our team fully understands the policies and procedures as well as goals and success drivers

Manage and monitor the collection efforts of the 121+ aging.

Support both Regional Managers with day-to-day activities including call escalations, account analysis and reconciliations, credit risk and employee relations

Responsible for running and logging bi-weekly/monthly/quarterly reporting in regard to 120+, branch reviews, desk reviews

Primary Credit Manager- March 2007 - March 2012

Most recent portfolio handled was the entire Midtown- NY branch- totaling approximately $ 5M.

Responsible for collecting on all accounts with balances exceeding 30 days or the assigned credit limit.

Conduct monthly branch reviews with Sales management – both Branch and Regional level- to review accounts that pose a delinquency issue

Key results:

Circle of Excellence- Chairman’s Circle winner 2010

Circle of Excellence- President’s Circle winner 2017, 2015, 2010 & 2009

HiProFile, LLC — Boston, MA

Communications Manager/ Search Director- 2005 to 2007

Continuously led the call center staff in number of leads generated that resulted in sales of professional services to individual clients.

Successfully made contact with senior level decision makers at target companies resulting in additional search requests.

Lead recruiting efforts on behalf of client companies as well as our own organization.

Toyota/ Lexus Financial Services- Westborough, MA/ Chandler, AZ

Collections, Customer Service, Repossession Clerk, Discounting Clerk, Credit Investigator- 1998 to 2004

Resolved customer issues efficiently and collected on delinquent accounts.

Processed required legal documentation, updated credit bureaus, released vehicle titles to auction, and routed files internally for charge-off according to legal guidelines.

Checked retail/lease contracts and other required documents for accuracy of figures, signatures and adherence to regulatory standards.

Education

Suffolk University- Boston, MA

Bachelor of Arts- History of Law- May 1997

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