Advisor Specialist Customer Service
Resume:
ANNETTE JANINE SIMON
*******.*******@*****.*** **51 s. catalpa Rd apt 308a, Midvale UT. 84047
Through diverse job experiences people describe me as a Goal oriented individual with a pleasant personality and tenacity that knows no restriction or limitations. Physical liaison considered highly ambitious, willing to meet or exceed monthly quotes and capable of maximizing brand awareness.
SKILLS
· Tri-lingual English - German –Spanish
· Team Leadership (Team builder)
· Problem Solving
· Strong Business Analysis
· Confident, Articulate Speaker
· Customer Service Expert
· Demonstrated Sales Achiever
EXPERIENCE
Go Health LLC. 07/2021 to present
Senior health advisor Specialist
Health insurance License in the US, educating and selling Medicare plans to elderly and disabled people in diverse programs.
TELEPERFORMANCE 08/2015 to 07/2021
Property & Casualty Agent
Property & casualty License Insurance Agent Selling and recommending a variety of policies for auto, renters and value personal property for Military members.
UNISYS CORPORATION 12/2012 TO 08/ 2015
Customer Service Account Manager
Responsible assisting Fannie Mae customers with home foreclosure process and educating them with different options.
Helping realtors and Homeowner managing their accounts.
ACCOMPLISHMENTS
· I am a trilingual speaker Working in the Global Service center I had the opportunity working with German and Spanish speaking customers and accomplish high satisfaction review customers.
· Working in at&t as Business account Manager was assigned to train and build a team of representatives in the transition of the company from SBC Communications.
· On diverse occasions through my work with customers and businesses one of my essential duties were solving customers and business problems in service and equipment. For example, a business owner was ready to cancel service due to high bill, I identified the problem as a wrong service plan. I elaborated a better plan with the best Options available for customer's needs, reducing his bill substantially.
· As a health Insurance advisor (Go Health), I continuously achieved top sales performance obtaining Diamond Advisor Category with monetary incentive award.
EDUCATION
University of Phoenix 06/2012
· Master’s Degree in Business Management and Administration
CERTIFICATATION AND LICENSES
· Property & Casualty insurance producer
· Health insurance producer license.
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