Customer Service
Resume:
Contact
Gray Court, SC *****
864-***-**** (Mobile)
****.**********@*****.***
www.linkedin.com/in/debra-mueller
(LinkedIn)
Top Skills
Customer Service
Help Desk Support
Microsoft Office
Debra Mueller
Project Manager / Customer Support
Gray Court, South Carolina, United States
Experience
DMM Squared Construction
IT Specialist
July 2009 - Present (13 years 4 months)
Gray Court, South Carolina, United States
Provide computer support for my husband's construction company. SANS Institute
14 years 2 months
(REMOTE) Voucher Account Administrator / Backup Salesforce Administrator / Project Manager
October 2014 - October 2022 (8 years 1 month)
Gray Court, South Carolina, United States
Provide technical support for in-house Voucher System where companies would deposit funds to use over the course of a year. Investigate user issues, work with IT to resolve. Liaison between sales, IT and accounting for non- standard customer voucher requests.
Provide backup support for Salesforce Administrator Work with Accounting for customer support.
(REMOTE) OnSite Support Manager
September 2008 - October 2014 (6 years 2 months)
Gray Court, South Carolina, United States
Provide logistical support for onsite training courses where companies would bring SANS Internet Security Training to a company location. Ensured that training room, instructor, training materials, etc. all arrived on time and coordinated this with the local company representative. Garrett Sayer Group LLC
(REMOTE) Lotus Notes Administrator
June 2006 - August 2008 (2 years 3 months)
Parsippany, NJ
Worked remote on contract for Becton Dickinson as a Lotus Notes Administrator after moving to South Carolina from New Jersey. Page 1 of 4
BD
17 years
Enterprise Notes/Domino Engineer
March 1998 - May 2006 (8 years 3 months)
Franklin Lakes, New Jersey
Provided 3rd level System Administration support for Lotus Notes/Domino mail system for Global Fortune 500 Corporation including standard and off-hour phone support to over 100 site administrators supporting over 15,000 users worldwide.
Configure/support Enterprise level HUB/SMTP Domino mail servers. Involved in planning/managing the worldwide upgrade from Lotus Notes 4 to 5 and 5 to 6.
Field Systems Applications Analyst
1997 - March 1998 (1 year)
Franklin Lakes, NJ
Provided Help Desk support for 150 Consumer Products division Sales Force employees including hardware and software support for MS Office, cc:Mail, Lotus Notes, Windows OS, and IBM Laptop computers. Provided computer training at Sales Meetings.
Office Systems Analyst
1995 - 1997 (2 years)
Franklin Lakes, NJ
Provided 2nd level Help Desk support for Becton Dickinson Corporate office location.
Liaison between Business Units and IT functions.
Associate Office Systems Analyst
1994 - 1995 (1 year)
Franklin Lakes, NJ
Provided first level Help Desk support for Consumer Products division, including MS Office, cc:Mail, Banyan Network, Windows OS, and IBM Laptop and desktop computers.
Administrative Assistant
1991 - 1994 (3 years)
Franklin Lakes, NJ
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Provided administrative support for 3 Directors of Becton Dickinson Corporate Marketing. Due to my interest and knowledge of MS Word, I created fill-able forms which caught the attention of other admin assistants which I then shared with them. Whenever they had questions, I would assist. That helped me build a rapport with both the IT department and Help Desk. When BD decided to rollout an email system (cc:Mail), they enlisted me as one of the first users to test out the functionality and report any issues/problems. Secretary
1990 - 1991 (1 year)
Rutherford, NJ
Becton Dickinson VACUTAINER Systems - Continued support of several Sales and Marketing managers
Purchasing Clerk
1989 - 1990 (1 year)
Rutherford, NJ
Provided administrative and purchasing support for 2 Purchasing Managers in Becton Dickinson VACUTAINER Systems. One of the first users of the new PC-based word processing (WordPefect then MS Word). Manpower Temporary Services
Secretary
1987 - 1989 (2 years)
Paramus, NJ
Worked part-time as a Secretary assigned to Becton Dickinson VACUTAINER Systems while doing volunteer work.
Contemporary Personnel
Secretary
1986 - 1987 (1 year)
Paramus, NJ
Worked part-time as a Secretary assigned to Becton Dickinson VACUTAINER Systems while doing volunteer work.
American Overseas Book Co
Secretary
1984 - 1986 (2 years)
Norwood, NJ
Worked part-time while in High School on work study program and full time after graduation as secretary/receptionist to the President and Sales Manager Page 3 of 4
of a small book company. The company did not have any word processing, everything was done on typewriters and using carbon paper. A project came up with the Sales Manager that required 100 letters sent to customers. I got permission from my school to do it on the computer there and instead of this taking many days, I was able to do it in one using a merge on my school computer. After that, the president of the company purchased a personal computer and printer and put me in a room with WordPerfect and told me to learn it. He then purchased several other computers and had me teach the 3 other secretaries how to use WordPerfect. Everyone loved the program and and the fact that we no longer had to use carbon paper. :-) Education
Northern Valley Regional High School - Old Tappan
· (1981 - 1985)
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