Call Center Care Representative

John A Burnside

*** * ***** * **** ***, Sandy, UT * *************@*****.*** * 385-***-****

Education

• University of Wyoming 08/2016 to 05/2017

• Major – Pre-Pharmacy

• Laramie County Community College 05/2015 to 05/2016

• Major – Pre-Pharmacy / Natural Sciences

• Consumnes River College Folsom, CA Fall 1996 to Spring 1997

• Novel Network Training

• American River College Sacramento, CA Spring 1978 to Spring 2004

• General Education / Computer Science

• La Sierra High School Carmichael, CA Fall 1974 to Spring 1978

• High School Diploma

Licenses and Certifications

Health Insurance Producer License # 694874 (inactive) PTCB Board (Pharmacy Boards) Certification #: 30012508 Employment

Customer Service Front Line Agent

StubHub 173 West Election Rd, Draper, Ut 84020

Job Description Hybrid WFH, Helping Fans with ticketing issues, problem solving Patient Services Representative 09/2021 to 6/2022

Sutter Health - 4255 W Lake Park Blvd, West Valley City, UT 84120 Job Description WFH, Provide Customer Service. Setting appointments, relaying messages to Care team, requesting Prescription refills using EPIC and PEGA Member Service Agent 11/2020 to 06/2021

HealthEquity – 15 W Scenic Pointe Drive #100, Draper, UT 84020 Job Description WFH Call Center, assist Members with Questions regarding HAS, FSA Accounts Health Insurance Producer – Medicare 09/2020 to 11/2020 Teleperformance USA Inc – 1991 S, 4650 W, Salt Lake City, UT 84104 Job Description WFH Call Center, assist customer review their current Medicare coverage and assist with upgrading or changing their Carrier

Tracking Agent – UPS Temporary position 05/2020 to 08/2020 Pinnacle – Technology 5842 Monocacy Dr, Bethlehem PA 18017 Job Description WFH, Duties included providing Phone Support using multiple software platforms to assist UPS customers in tracking their packages.

John A Burnside - continued

Customer Care Representative 2 08/2019 to 02/2020

Vivint Solar 1800 W Ashton Blvd, Lehi, UT 84043

Job Description: Duties included providing Phone Support for Solar energy Systems. This includes diagnostics, technical support, and case creation. Health Insurance Producer 09/01/2018 to 04/08/2019 Spherion Staffing / Gohealth, Inc. 1799 W 500 N, Lindon, UT 84042 Job Description: Duties included providing Phone Support / Sales of Health insurance products during open enrollment for Blue Cross and Aflac products lines Self-Employment

Uber / Lyft Partner 06/2017 to 08/01/2018

OTR Driver 11/2013 to 08/2015

K & B Transportation 4700 Dakota Avenue, South Sioux City. NE 68731 Job Description: Trip Plan, Maintain Dot Logs, Truck Inspections, assisted in Load / Unloading and maintaining proper quality controls.

School Bus Driver 09/2013 to 11/2013

Laramie 1 School District 316 South Lexington Avenue, Cheyenne, WY 82007 Job Description: Rotating route driver, picked up students, transporting them to various schools, performed required dot inspections and reported any necessary repairs to shop. OTR Driver 06/2010 to 07/2013

Prime, Inc. PO Box 4208, Springfield, MO 65808

Job Description: Trip Plan, Maintain Dot Logs, Truck Inspections, assisted in Load / Unloading and maintaining proper quality controls.

OTR Driver 09/2006 to 06/2010

CR England 4701 W 2100 S, West Valley City, UT 84120 Job Description: Trip Plan, Maintain Dot Logs, Truck Inspections, assisted in Load / Unloading and maintaining proper quality controls.

Customer / Tech Support 10/2001 to 09/2004

Lanset Communications 10321 Placer Lane, Sacramento, CA 95627 Job Description: Provided telephones support for dial up internet access. Web design, Shopping cart services, data management.

John A Burnside - continued

Customer Tier 1 Support / MIS Analyst for Internal Support 02/1999 to 07/2001 EarthLink 1170 Peachtree Street, Atlanta, GA 30309 Job Description: Duties included providing telephone support to customer in Sacramento, CA office. Transferred to San Jose, CA office as MIS Tech, setup Imaging of computer workstations and completed trouble tickets. Transferred to Rocklin, CA office. Tasked to document and provide information to HR for infractions by 2 employees, Completed Help desk tickets, set up a net server for computer backups. Setup computer workstations at new Roseville, CA Call Center, and provider Help Desk support. MIS Analysis 01/1998 to 06/1998

Kalama Services PO Box 838, Kaunakakai, HI 96748

Job Description: Government Contractor, Location Johnson Atoll ISO-2000 Compliance Preparation MIS Department, Created Image for maintaining individual computer workstations

References

• available upon request.

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