Assistant Manager Service Tech

JOHN D. ERVIN,

** ******** ****, ********, ** ***88

Phone: 434-***-****

E-mail: ****.*****@*******.***,

Summary: Computer Information Systems and Business specialist, with over 25 years of systems engineering experience serving multiple clients from small to large.

Over 20 years of business experience, including supervision (2 to 12 people), inventory management, sales, and project creation, and implementation, and follow up of projects and work orders.

Strengths:

Complex systems integration - Building, Troubleshooting, Maintaining computer systems for

Schools, Banks, Businesses, Manufacturing plants, Corporations, and Computer training centers

Complex software installation – Including batch installations, network installations, custom configurations,

Workstation, Server, Printer Repair, Network installation and troubleshooting,

Network troubleshooting – System security software / hardware integration and troubleshooting

Hardware:

Network installation, configuration, and troubleshooting of Ethernet related products.

Experienced in servicing, installing, troubleshooting 10/100/1000 Ethernet

Copper and Fiber Ethernet cabling - long run and short run

Familiar with installation, troubleshooting, and servicing Ethernet Hubs and switches (10/100/1000)

Installation and troubleshooting of DSL routers, ISDN routers, Cisco routers/switches/firewalls

Print servers, Thin Clients, Workstations, SAN/WAN Computer Servers, Electronic Cash Registers

Scanners and Imaging products, Digital Cameras, Smart phones, LCD projection systems

Combination environments of mixed network types; including Apple/Mac, PC, and mainframe systems.

Software:

Advanced installation (including automated and custom CD based), configuration, troubleshooting

MS Windows 2003/2008 Server Software, MS Windows XP/Vista/7/8/10 Workstation Software

Microsoft Office Corporate/Professional/University Software from 95 to 2016

ERP software: IBM AS400, SAP, and many others.

Enterprise and workstation backup software – Symantec/Norton/Ghost, IBM Tivoli, Acronis, and others

E-mail software: Outlook, Lotus Notes, Eudora, and many others

Familiar with many brands of Anti-Virus/Anti-Spyware software (Norton, McAfee, AVG, Trend, Microsoft)

Experienced at hard drive imaging (many different products) and Remote Control Desktop Products

Supporting Engineering Design software – Pro E, Solid Works, Auto Cad (2D and 3D).

Supporting Image editing programs (Adobe Photoshop, L-view Pro, Nero/Kodak./Olympus/Nikon software)

Familiar with creating and distribution of electronic forms, and document control, in a variety of formats

Education, Certifications, and Special Training:

Serve Safe Manager Certification, 12/2018 – 12/2023

Central Virginia Community College, 12/13/2013, Associate Applied Science Degree - Computer Networking,

COMP TIA Certifications – A+ (1996), Network + (2007), Server + (2007)

Dell Warranty Parts Direct – Warranty technician - 2000-2015, Desktops, Notebooks, Servers, Printers

HP Accredited Platform Specialist, LaserJet Solutions [2006], Desktops, Workstations, Notebooks, Servers

Lenovo/IBM Certified - Warranty Basics for Technicians, Lenovo/IBM Desktop technician

Xerox Printer Certifications - Printing Basics, Solid Ink Basics, Phaser printer model 8400, 8500, 8550, 8560

Lexmark Printer Certification - 4059 Optra S, 4069 Optra T (614, 630, 640 models)

Kodak AV certified - slide projectors, Sharp Certified - LCD Projection Systems, hand held/ceiling mount

USAF 4 years Active Duty, 2 years USAF Reserves, 2 Honorable discharges (1989, 1992)

NATO DOD Secret Security Clearance (84-92 exp 2002),

Public Trust Clearance – 2005 – Social Security Project - The Chip Merchant, California company

John Ervin, Phone 434-***-****, E-mail: ****.*****@*******.*** Page 2

John's Enterprises, Rustburg, VA, 2/03 to present (Full time position) Internet business, E-bay Store

Achieved 99% positive rating on 6000+ transactions on E-bay

** Top Rated, Power Seller 2015,2016,2017,2018,2019,2020,2021**

Averaged $18 to $40,000 per year with e-bay store, Started Store level selling in 2016

Familiar with transaction security, payments via the internet, and electronic payment systems

Assistant Manager, O’Reilly Auto Parts, Madison Heights, Virginia 2/2021 to 5/2021

Completed Assistant Manager training, set new sales records for store, worked 2 additional stores as Manager

#1 in store sales for several months, Sales increase for March 30%,April 28%, 5 year sales increase record for store

Managed returns and inventory for store, scanned inventory/returns Jan to March

Minor service including air filters, wipers, fluid top off, battery replacement, ODBII computer readings

Assistant Manager, Dollar Tree, Lynchburg, VA 11/2020 to 2/2021 (Full Time Seasonal Position)

Completed Assistant Manager training, set new sales records for store

Inventory Specialist, Cunningham Brothers, Rustburg, VA 6/2019 to 10/2019 (summer position)

Inventoried and photographed incoming cars for Full Service and Pick N Save yards

Averaged 10-12 Full service cars or 15-20 Pick N Save cars per day, 200-500 photos per day

Uploaded photos and data into computer systems for publication on variety of web sites

Minor service on cars, starting, removing hinges, glass, sheet metal to survey damage

Shift Manager, Taco Bell, Lynchburg, VA 06/2018 – 02/2019, and 5/2012 -7/2012

Supervised staff of 4 to 10 people during shifts, at 3 different stores, Sometimes managed 2 other stores

Consistently rated 100% in customer feedback – 12 weeks in a row – never a negative review

Consistently increased sales when worked front counter, generally 10 to 15% increase over projected sales

Consistently met labor/food usage/paper usage costs,

Trained new crew including food prep, food assembly, food frying, and register usage

Completed Crew, Team Trainer, and Shift manager training. Serve Safe Manager certified 11/2024

Desktop Engineer, Iron Systems/Abbott Labs, Alta Vista, VA, 4/2018 – 6/2018 – IT Contract work

Imaged, Installed, and Supervised installation of over 155 Desktop and Laptop Computers

Windows 10 Enterprise, Office 2016, Office 365 Software, plus local software

Tested Zscaler internet accelerator, Inventoried, and palletized all old machines

Disposal included hard disk wiping, inventory management (Sharepoint), and packing on pallets for disposal.

Student, Central Virginia Community College, Lynchburg, VA, 7/2012 to 12/2013

AAS in Computer Networking Degree – Graduated 12/15/2013 - GPA 3.954 out of 4.0

VRAP Veterans Administration Grant recipient (1 of 99,000 chosen to participate)

Classes in Cisco Networking and Security, C++ programming, Microsoft Office 2010, and General College Classes

Cisco technologies: VLAN, STP, OSPF, BGP, EIGRP, Security, CCNA/CCNP technologies

Tutored and supervised students on lab projects and exams

Computer Tech / Site IT Manager, Thomasville Furniture/Furniture Brands Inc, Appomattox, VA

Consultant position, 11/15/2010 to 3/16/2011 (company out of business)

Repaired Gateway and Dell computers – covering over 15 years of different models of computers

Upgraded various segments of network from 10BT hubs to 10/100 BT switches

Managed network of 180 computers, 20 printers, and 3 servers, and various network gear

Built 2 computer training classrooms - consisting of 10 computers per classroom

Field Service Contractor, 4/17/2009 to 11/15/2010

Onforce.com, Fieldsolutions.com, FieldNation.com, Workmarket.com - (economic downturn ended work)

Contract IT work for IBM Info Print division, Compaq/HP Warranty, Western Union (over 20 locations)

Wells Fargo Bank Server Repairs, SunTrust Bank printer repairs, HP and Lexmark Printer repairs (various sites)

Virginia ABC stores – troubleshooting, upgrades, and repairs in 335 different locations

Troubleshooting, and repairing of networks, routers, servers, workstations, POS machines, and Kiosks

Technical Support Tech / Field Engineer/ Field Service Tech,

Getronics/KPN, 5/22/06 to 8/24/08, CompuCom 8/24/08 to 4/17/09 (buyout = position ended)

Many clients serviced – retail stores, banks, warehouses, large and small sites – over 1,000 different clients

Warranty support, parts replacement for Dell/EMC, IBM, HP/Compaq, Xerox, Cisco, Hitachi storage systems

Serviced Cash registers (NCR/IBM), workstations (many brands), networked and local printers (many brands)

Network servers (Dell/Compaq), Network peripherals (many different devices), security systems and video systems,

Provided network troubleshooting for networks or 2 to 1200 computers – wide variety of configuration and settings

Supervised and worked with 4 other techs as needed.

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