Support Specialist Desktop

Scott Buceivicius

IT Support Specialist

************@*******.*** • 860-***-****

LinkedIn URL • East Hartford, CT, 06118

Technically astute and Microsoft Certified Professional with extensive experience in providing information technology support to optimize operational efficiency by configuring and maintaining several IT systems for organization. Instrumental in analyzing hardware/software issues, troubleshooting desktops, and overseeing all technology products/services. Proven ability to identify, define, and organize inclusive user and system requirements. Skilled communicator with solid capability to coordinate with all staff personnel and end-users. Proficient in Microsoft SCCM, Intune, Exchange, IBM Lotus Notes.

Areas of Expertise

Technical & Desktop Support

Software & Hardware Integration

System Administration & Configuration

User Experience & Support

Troubleshooting & Maintenance

System Installation & Upgradation

Microsoft Office Suite

Excellent Communication

Relationship Management

Professional Experience

Hartford Steam Boiler/Munichre, Hartford, CT 2008 to 2022

IT Operation Specialist

Managed and executed routine responsibilities, including mobility phone administration along with configuration/setup on ATT and Verizon cell networks. Provided assistance in planning, developing, and executing day-to-day operations of installation and maintenance of Information Technology systems equipment at all sites.

●Researched and deployed conversion tool to source and convert all users on Outlook.

●Sold old Blackberries returning $10K back to company, during Blackberry to iPhone switch.

●Delivered executive IT support to assigned teams for ensuring seamless workflow.

●Equipped with strong understanding of installing Windows OS and using SCCM on Dell and HP laptops/desktops.

Additional Experience

Email Conversion Project, Robert Half Technology, Hartford, CT Yale University, New Haven, CT

Desktop Support Specialist, TEKsystems International, Farmington, CT Ingersoll-Rand Security Technologies, New Haven, CT

System Engineer, Konover Properties Corporation, West Hartford, CT

Application Support Specialist, Leeds Corporate Service, Danbury, CT Goodrich Corporation Fuel & Utility Systems, Huntsville, AL

Field Support Engineer, AeroSystems International, Inc., Orlando, FL

Desktop Support, Office-Vision, Vernon, CT

Aircraft Technician, United States Government, Windsor Locks, CT

Aircraft Technician Supervisor, Connecticut Army National Guard, Windsor Locks, CT

Education

Completed Coursework Towards an Associate Degree in Computer Information Systems

Manchester Community College, Manchester, CT

Completed Coursework for Microsoft Certified System Engineer (MCSE)

New Horizons Computer Learning Center, Windsor, CT

Contact this candidate